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Customer Service Representative

3 weeks ago

Winnipeg, Canada YRC Freight Canada Full time

**Job Summary**:
Provide a variety of Customer support-related services to Customers and to internal departments and support of the overall Customer support to generate measurable revenue growth, yield improvement and to properly execute the Customer handoff from territory Account Executives.

**Job Duties**:
**Customer Advocate and Customer Single Point of Contact**
- Partner with Operations, Pricing, Rating and OS&D personnel to meet Customer requirements/expectations.
- Monitor and follow-up with Customers on status of ASDC and SPD's

**Handle Inbound Customer calls in support of**
- Providing one-shot rate quotes, volume quotes
- Selling YRC Freight'sproducts and services
- Right-selling to Time-Based products as appropriate to meet Customer needs
- Closing all transactional business
- Tracing customer shipments
- Collection inquiry matters with appropriate referral to Central Collections
- Managing and generating revenues
- Negotiating as appropriate

**Handle Outbound Customer calls in support of**
- Proactive Customer Notification
- General follow-up on all commitments
- Executive Customer Care

**On a daily basis: Track, trace, and quote shipments; create and process SPD's; generate Red flags; handle CAR170; process CSC updates; review of automated reporting on ACD queue management, time-in-queue, etc.**

**Other duties as assigned.**

**Competencies / Requirements**:

- Completion of secondary school required.
- Sales/customer care skills or experience essential.
- Excellent verbal communication skills and active listening skills required.
- Ability to work in a team environment required.
- Knowledge of YRC Freightproducts, services and freight system including Customs/Bond and OS&D - preferred.

**Working Conditions**:

- Works entirely in the local facility.

Yellow Corporation, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

Pay: From $32,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service contact center: 2 years (required)