Current jobs related to Customer Service Representative - Winnipeg - Funding Change
-
Customer Service Representative
4 days ago
Winnipeg, Canada eCom Customer Care Full time**eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...
-
Customer Service Representative
4 days ago
Winnipeg, Canada eCom Customer Care Full time**We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...
-
Customer Service Representative
24 hours ago
Winnipeg, Canada The Dufresne Group Full timeCustomer Service Representative Full Time Career Opportunity Dufresne Furniture and Appliances is currently seeking a Full Time **Customer Service Representative** for our** Winnipeg **store located at **880 Nairn Ave.** As a Customer Service Representative, you will support our guests in store and through the after sales experience. **Dufresne Furniture...
-
Customer Service Representative
7 days ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring **Inbound Customer Service Representatives!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not...
-
Customer Service Representative
1 week ago
Winnipeg, Canada Service Right Now Ltd Full time**Company description** HVAC residential service company **Job description** **Job Type**: Part-time Pay: From $20.00 per hour Expected hours: 25 - 30 per week Additional pay: - Bonus pay - Overtime pay **Benefits**: - Casual dress - Dental care - Extended health care - On-site parking - Vision care Schedule: - Monday to Friday **Education**: -...
-
Customer Service Representative
1 week ago
Winnipeg, Canada MasterBrand Cabinets LLC Full time**Job Description**: **Profile** Kitchen Craft is currently looking for professional a phone based **Customer Service Representative** to work with our customers and assist our sales team by answering questions, resolving issues and processing orders. Kitchen Craft is committed to providing a top notch customer experience by delivering an exceptional...
-
Customer Service Specialist
4 days ago
Winnipeg, Canada Service Experts Canada Full timeOverview: **Customer Service Specialist** **Reports To**:Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Winnipeg Supply Heating, Air Conditioning and Plumbing **Location Address**: Winnipeg, MB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts...
-
Customer Service Representative
2 days ago
Winnipeg, Canada Business Management Firm Full timeWe partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...
-
Customer Service Representative
2 days ago
Winnipeg, Manitoba, Canada Mondetta Canada, Inc. Full timeCustomer Service Representative (eCommerce)Posted: December 1, 2025Location: Winnipeg, MBDo you have a love for fashion and technology? Are you looking to build experience for a future in marketing, online-sales, business, or fashion design? If you share our passion for superior customer service and drive to make each customer experience rewarding, join us...
-
Customer Service Representative
6 days ago
Winnipeg, Canada Kohltech Windows & Entrance Systems Full time**Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...
Customer Service Representative
25 minutes ago
**CUSTOMER SERVICE REPRESENTATIVE**
Funding Change is Manitoba’s homegrown and premier technology platform that enables charities to run raffles and raise money for good causes. As we enter an exciting new phase focused on growth and innovation, we are seeking a dynamic and experienced Customer Service Representative to be part of the next evolution of our company.
The Customer Service Representative at Funding Change plays a crucial role in delivering exceptional support to customers while driving growth for the organization. As the primary point of contact, this individual not only addresses customer inquiries and resolves issues but also identifies opportunities to enhance customer engagement and retention. This proactive approach to customer relationships helps uncover insights that contribute to business development, fostering loyalty and expanding the company’s reach.
The position is primarily remote on a daily basis; however, flexibility is required to attend in-person meetings at the Winnipeg office as needed to collaborate with the team.
**Responsibilities**
**1. Customer Support & Relationship Management**:
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely, solutions-oriented support.
- Build and maintain long-term relationships with existing customers, ensuring satisfaction and retention.
- Compile and deliver end-of-campaign reports for customers to support their word-of-mouth marketing efforts.
- Note: While the position typically operates during standard Monday-Friday business hours, the Customer Success Representative may occasionally need to address urgent service requests during evenings or weekends. In the unlikely case, the representative is expected to make every reasonable effort to resolve the issue promptly and effectively.
**2. Growth Initiatives**
- Recognize current and potential customers who may benefit from the company’s subscription raffles and present relevant opportunities to the sales team.
**3. Sales Enablement & Case Studies Development**:
- Develop case studies showcasing successful customer experiences to illustrate the benefits of partnering with Funding Change.
**4. Content Creation & Documentation**:
- Create & maintain help desk (videos, articles, etc.) to enhancing the accessibility of self-service resources
- Maintain and update customer support materials to ensure accuracy and relevance.
**5. Operational Support, Process Development & Collaboration**:
- Formalize internal customer support processes by developing standard operating procedures and creating comprehensive documentation.
- Participate in operational meetings to align on tasks and manage related responsibilities as assigned.
- Collaborate cross-functionally with internal teams to share customer feedback, improve processes, and support company growth initiatives.
**CANDIDATE REQUIREMENTS**:
- Minimum of 2 years of experience in customer success, account management, or a related field.
- Experience in a service-oriented or SaaS environment is a plus.
- Proven track record of managing customer relationships and delivering exceptional service.
- Excellent problem-solving skills and the ability to handle complex issues with patience and professionalism.
- Comfort with using customer service tools, CRM systems, and other software to manage customer interactions.
- Strong interpersonal skills and ability to collaborate with internal teams to achieve common goals.
- Willingness to adapt to evolving processes and a continuously changing work environment.
- A proactive mindset for identifying customer needs and opportunities for service improvement.
Pay: $48,000.00-$58,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Customer support: 1 year (required)
Work Location: Hybrid remote in Winnipeg, MB
Expected start date: 2025-07-14
