Manager, Operations

**Job posting: Logistics, Operations Manager (full-time permanent)** **Where YOU work, makes a difference**.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and _thrive_. **Are YOU our next Logistics, Operations Manager?** - We’re looking for a Logistics, Operations Manager**to join our Transportation team This role is a full-time position working 37.5/week working afternoon shift. - The Logistics, Operations Manager is responsible for ensuring efficient operation of the transportation department, through effective supervision of employees assigned. Come join our team and experience the Dynacare Difference **St**atus: Full-time permanent** **Hours**:**Monday to Friday, afternoon shift, 1-9pm** **Discipline: Transportation** **Workstyle: Onsite** **Location: Brampton, ON** **Internal Posting Deadline: April 24**, 2025, at 5pm EST** **Why Dynacare is an amazing place for YOU**: - Join an award-winning "Top Employer" with meaningful and impactful career opportunities - Access a health and wellness benefits program that supports you and your loved ones - Grow and thrive with a dynamic, successful company through internal mobility opportunities - Invest in your future through RRSP match benefits and an employee stock purchase program - Experience a collaborative, diverse workforce that prioritizes dignity and respect for all **How YOU will make a difference**: - Accountable for ensuring efficient operation of the transportation department, through effective supervision of employees assigned. - Develop performance standards for all supervised staff and ensure employees deliver prompt and courteous service promoting a professional patient environment. - Maintain and develop professional relationships with existing and potential clients. - Ensure that standards for technical efficiency, quality control and government regulations are met. - Works both with the logistics and warehouse teams. - Manage Dynacare’s logistics and transportation including onboarding new clients and customers. - Provide information into Director’s operational plans and strategies. - Provide managerial leadership on the ground to a team of direct reports including drivers, shipper/receivers and mailroom/distribution clerks. - Build direct reports’ capabilities by providing training in a variety of areas including customer service and provide effective change leadership to direct report team. - Build synergies, methodologies and business solutions that will enhance business growth with support to clinical and business support departments. - Develop and execute a 3 to 12 month business plan that is in line with the organization’s objectives for Dynacare’s growth and operational excellence. - Interact with customers and clients regarding issue resolution. - Build and sustain effective cross-functional relationships with Dynacare. - Ensure business plans and deliverables of direct report positions, Couriers, Mail Distribution, Customer Service Orders and Warehouse are aligned and integrated, stratum appropriate and cascade throughout Logistics to achieve performance expectations and decided metrics. - Strategically plan and identify for Transportation, Distribution, Warehouse and Customer Service the necessary budget requirements, the provision of Route design with GPS Technology and cycle inventory checks to position Logistics for the 21st century and the acquisition and talent pool development of optimal human resources. - Develop and nurture a culture of safety, quality, service, performance, innovation, adaptability and fair treatment of direct reports. - Establish and enhance the Dynacare Customer Services Orders (CSO) profile in the industry and community. - Recommend customer service and logistics policies, standards and practices to immediate manager. - Implement and monitor receipt, storage, servicing and dispatch of wide variety of products, equipment and mail to Dynacare Operations and Physicians across Ontario. - Develop, document and deploy operational policies and procedures, ensuring the team are fully trained on these. - Set-up the Warehouse, medical kit assembly and Mailroom layout to ensure efficient space utilization as needed. - Collaborate with broader warehouse team-members including regular follow up or crew talks to measure productivity and progress. - Manage day-to-day operations including workflow and scheduling. - Manage stock control, execute scheduled inventory counts and reconcile with Great Plains and Warehouse Management Systems. - Collaborate with procurement team to maintain internal inv