Operations Manager

JOIN OUR TEAM
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
Reporting to the General Manager, the Operations Manager plays an integral role in researching and/or coordinating the daily logistics activities for both clients requested, and carrier notified returns, transfers and OS&D’s. The incumbent would be required to complete client’s requests with required data from Return Processes, identify and forward to appropriate carriers for tender, monitor freight movement for same within the network, input all details into the software, transfer data to pre-completed receiving reports, investigate, trace and obtain necessary documents from carriers websites, communicate and provide necessary documentation to the Client, Metro Claims and Operations ensuring all required processes, communication and timelines are adhered to.
RESPONSIBILITIES
- Overseeing the receiving and stocking of all returned products, managing lost claims, and supervising daily operations at warehouse
- Overseeing a team of warehouse operations staff.
- Receive, identify and investigate the cause of damaged items and respond to all Client and Carrier requests
- Managing return-to-vendor procedures for identified vendors and regions
- Design and organize shift schedules and procedures for staff to meet their KPIs
- Ensuring quality of work performed by staff in shipping, receiving, storing and maintaining inventories
- Prepare progress reports and relevant documentation and coordinate with other departments to ensure target schedules are met
- Assist where necessary in implementing and training personnel on guidelines, policies, and procedures.
- Follow the Occupational Health and Safety Act and Metro’s policies including Safety, Violence and Harassment laws
- Willing to stay beyond regularly scheduled hours to finish prioritized departmental objectives

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Teamwork
- Self Motivated
- Entrepreneurial
- French Language Communication
- Always Improving Mindset

EXPERIENCE
- A minimum of 5 to 7 years in a Reverse Logistics
- Previous experience in managing a team in a supervisor or manager role

EDUCATION
- Undergraduate Degree or Diploma in Logistics/Operations and Supply Chain Management

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.