Manager Operations

Join our team Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities. SUMMARY The Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee warehousing activities in compliance with space availability, order fulfillment and business plans. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment. Other responsibilities will include the management of vendor data, and the ongoing health and safety of Metro Supply Chain through leadership, training, development of policies and procedures, and the issuing of reports. SHIFT: Monday to Friday 3:00pm-11:00pm RESPONSIBILITIES Responsible for the success of the operation ensuring adherence to business plans and budgets. Oversees warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements. Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged. Manages key performance indicators and other related measurements; providing analysis, reporting and recommendations on a timely basis. Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation. Acts as a liaison between GM and Facility Operations Team and keeps each informed on matters of policy procedure and production performance/problems. Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments. Provides leadership to facility staff by: Hiring, training, developing and scheduling competent staff Articulating the goals of the facility and Company including but not limited to health and safety, productivity, housekeeping Providing opportunity for success Providing feedback and measurement of success Manages ongoing relationships and interactions with: customers, vendors and carriers working to assure adherence to contractual agreements. Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations. Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of local and provincial legislations. Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility. Assumes additional related responsibilities as required. EXPERIENCE Two to Five years of 3PL experience. Prior experience in the logistics industry, including operations management with a concentration in process definition and project management Experience in utilization or management of distribution centers COMPETENCIES Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy EDUCATION Bachelors degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience Why Join Us Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family’s well-beingA Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team. #J-18808-Ljbffr