Flight Coordinator

**Position: Flight Coordinator**
**Company Name: Private Air Inc.**
Phone Number**:*No Phone Calls Please**
Location**:CYYZ**
Private Air Aircraft Types: PC12, C550, C56X, C650, C680, CL605

Under the direction of the Director of Flight Operations and Chief Pilot the primary duty of the Client Services Flight Coordinator is to provide our clients with the highest level of customer service while planning their trips. This includes preparing quotes, putting together trip itineraries for flights, as well as coordinating all the necessary logistics that are associated with a trip. The person in this position is responsible for handling all incoming correspondence from clients, and ensuring timely and accurate communication follows.

**Job Responsibilities and Duties**:

- Generate quotes as requested by clients by accurately researching routing and costs using company software, while abiding by all necessary company and aviation safety regulations.
- Coordinate all passenger logistics, including ground transportation and catering, to provide a seamless flight experience while following company procedures.
- Coordinate flight ground handling, departures, arrivals, fuel, hangar space, landing permits, slots, customs confirmations, and documentation to facilitate a safe and seamless flight experience for passengers and crew.
- Ensure that all flights are authorized and released according to their regulation-type as per Private Air policy and regulatory requirements.
- Identify, anticipate, and take corrective action to minimize actual/potential delays of flights due to scheduling, crew legality and maintenance issues, using company manuals and software, while abiding by all Transport Canada and company safety regulations as required.
- Advise and communicate effectively with clients and company personnel of potential/actual delays and conditions affecting flight operations.
- Other duties as required.

**Skills**:

- Exceptional attention to detail.
- Strong organizational skills - multitasking, priority management and proactivity.
- Exceptional verbal and written communication skills with proficiency using Microsoft Office Suite software and competency in, or ability to quickly learn, scheduling and database systems “BART”
- Proactively understands the customer/client and anticipates their needs.
- Excellent interpersonal skills, the ability to collaborate effectively in a team.
- Flexibility to handle rapidly changing situations and frequent interruptions.
- The ability to work under pressure and manage stress in a fast-paced environment.

**Qualifications**:
Basic High School Diploma (Aviation management diploma/degree an asset)
2+ years of customer service experience, with fleet management and prior experience in the private business aviation industry is preferred, able to communicate with people sensitively, tactfully, diplomatically and professionally at all times.
Experience working in a team environment.
Must have the ability to work a flexible schedule re 24-hour / 7 day operation. This includes evenings, weekends and holidays.
Aviation experience is an asset but not a requirement.

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Life insurance
- RRSP

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

COVID-19 considerations:
To keep all employees safe at Private Air we have masks, cleaning supplies and sanitizer available to each person. We have spaced out our office and limit the amount of people in our space.