Operations Manager

15 hours ago


St Catharines, Canada Empowerment Technologies Inc. Full time

Location: Full time in-office, Niagara Region

Who We Are:  

For 25 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground
- breaking consumer electronics that bring peace of mind to millions of people all over the world. Selling directly through our brand websites, Amazon, and online through our retail partners such as Costco, Walmart, Sam’s Club, BJs, Home Depot and Best Buy we are growing fast.  

How You’ll Make an Impact:  

We’re seeking a high-performing Warehouse Supervisor & Operations Coordinator to lead and execute core warehouse functions with excellence in inventory management, shipping logistics, team performance, and automation initiatives. This role is pivotal in helping us scale efficiently across North America while delivering top-tier service to our customers.

What You’ll Do: 

Inventory Management
- Maintained accurate inventory with regular cycle counts and real-time updates.
- Ensured 6-month stock of parts, packaging, and supplies.
- Led kitting/de-kitting and kept inventory live across all platforms.
- Implemented scanners for outbound and returns processes.

Automation & Process Enhancement
- Boosted productivity through optimized workflows and automation.
- Automated order processing using APIs and/or plug-ins to eliminate manual checks.
- Rolled out automated inventory adjustments and supported WMS setup.
- Improved returns efficiency through tech and training.

Outbound Shipping
- Managed daily cost-effective shipping using preferred carriers.
- Quickly resolved cross-border issues to reduce delays and costs.
- Shipped all Amazon/D2C orders same day.
- Prevented overcharges with accurate weight/dimension validation.

Ability to commute/relocate:

- St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Managing Warehouse and Team: 2 years (required)
- handling outbound shipping: 2 years (preferred)
- Returns Processing: 2 years (required)

Work Location: In person


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