Dispatch Dispatcher

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

DISPATCHER

**Job Title**: Dispatcher

**Location**: Grouse Mountain Resort

**Department**: Mountain Ops

**Reports to**: Dispatch Supervisor & Mountain Operations Duty Manager

**Role Status**: Full Time - Seasonal - Hourly

About Us
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Job Summary**:
The Dispatcher is running the communication hub of the mountain. This position maintains a strong flow of communication throughout all areas of the mountain, and has a strong attention to detail, while working independently.

**Essential Job Functions**:

- Ensuring inter-departmental communications are relayed in a timely and efficient manner
- Managing a multi-line switchboard and VHF radios
- Coordinating communication and dispatching the proper resources in emergency situations
- Online management of incident reports through 1risk
- Collecting and reporting weather data for internal use such as daily mountain reports and external use including Environment Canada, website updates and various media outlets in a timely fashion
- Recording and reporting daily operations including but not limited to; emergency response, operational changes, transport requests, missing persons and maintenance issues.
- Coordinating, logging, and tracking the transport of goods and patients around the mountain
- Customer relations with guests that frequent the office.
- Assisting managers with various office tasks and delegating duties to operations staff
- Maintaining a clean work environment, assisting with cleaning of staff spaces
- Other duties as required

Required Qualifications and Abilities
- Proficient in Microsoft Office, Powerpoint and Excel
- Knowledge of 1Risk systems preferred.
- Knowledge of mountain operations, geography of mountain, and facilities of the mountain preferred
- Previous multi line switchboard phone & VHF radio experience an asset
- Must possess great communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Ability to work early mornings, days, evenings, weekends, and some holidays as required

Working Conditions
This position is primarily located inside, but does require traveling through winter conditions. Dispatcher is required to work early mornings and late nights.
Compensation and Benefits
- Starting at $18.10/hour

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

Disclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Equal Opportunity Employer
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.