Dispatcher
3 days ago
**Service Dispatcher**
**$26 to $30 per hour**
**Responsibilities**
- Dispatch requests for service to the appropriate technician based on factors such as Service Level Agreements (SLA's), skill set, location, security clearance, availability, training, specialization, etc.
- Utilize ERP software to coordinate and track technicians to ensure route optimization.
- Monitor and maintain Technician Daily Time Sheets and reconcile against service orders.
- Monitor and follow up on work order progress to ensure timely completion.
- Maintain communication with customers regarding service times and updates.
- Maintain knowledge of warranty guidelines and develop relationships with manufacturing partners.
- Monitor daily dispatch activity to identify escalations which require immediate attention.
- Actively support customer service team.
- Provide fleet management duties.
**Qualifications**
- Minimum 1-year previous dispatch/scheduling experience in a comparable environment
- Approaches problems and decisions methodically and demonstrates sound judgement
- Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
- Strong computer skills in basic office required; ERP solutions preferred.
**Why work for us?**
- Industry-leading compensation
- Comprehensive group benefits and retirement savings program
- Training and development opportunities
- Industry leaders in Canada - you will be part of a growing, stable organization, that is the industry leader in Canada
- Be part of a fun and collaborative team dedicated to the success of our business
- Input and ideas are always accepted. Your opinion matters here
**Our recruitment process**:
- Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.
- We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. _Come join us and be part of a Canadian industry leader in commercial kitchen equipment service. _
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