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Operations Coordinator

3 weeks ago

Mississauga, Canada DataStealth Full time

**Job Title**:Operations Coordinator

**Location**:Mississauga (Hybrid - 4 days/week in office)

**Job Type**:Full-Time

**About DataStealth**:
Recognized for the fifth consecutive year as a **Great Place to Work**, we are one of the world’s leading and fastest growing cybersecurity software companies. Our team is the best in the business. Our patented technology provides our large enterprise customers with the ability to solve complex data security problems with a paradigm shifting technology that can actually solve problems.

**About You**:
You’re the kind of person who makes things run smoothly. Organized, resourceful, and quick on your feet, you love turning complexity into clarity. You know how to manage priorities, keep stakeholders aligned, and represent leadership with confidence. Most of all, you take pride in driving efficiency and creating a seamless experience for both teams and customers.

**Position Overview**:
The **Operations Coordinator, CCoE** is responsible for supporting the Vice President’s mandate of providing world-class service to DataStealth’s existing customers and ensuring a proactive, positive and consistent experience. This position will provide administrative support to the Vice President and will be available to the broader CCoE team in providing PMO standards and assistance as required. This social yet detail-oriented professional will support the department in providing standardized reporting and will often represent the Vice President, acting as a liaison between departments and as the voice of the CCoE in its internal and external communications.

**Duties and Responsibilities**:

- Provide the Vice President with precise and timely departmental reporting, including but not limited to revenue estimates and project status summaries
- Improve the efficiency of existing processes and procedures to enhance DataStealth’s delivery capacity and revenue realization
- Work with HR to ensure that the Department’s resource requirements are communicated and kept on track
- Communicate with the appropriate customer contacts and set up meetings for the Vice President of the CCoE as required
- Manage the Vice President’s calendar and communication to internal and external stakeholders as appropriate
- Supporting the Account Review process and ensure that any information required from the customer is obtained well in advance
- Support the CCoE in the budget review process and report cost plans to senior management
- Manage data collection, update metrics, and create standardized reports
- Support the Vice President in identifying renewal risks across the customer base
- Help the Vice President achieve productivity and revenue targets, reduce costs, eliminate errors, and be the model of exemplary customer service when engaging
- Partner with cross-functional teams to improve the use of tools and systems
- Plan internal and external meetings, create detailed agendas, and ensure that schedules are followed and respected
- Act as a ‘gatekeeper’ for the Vice President understanding and respecting the priorities of the CCoE at any given time
- Prepare and submit the Vice President’s expense reports accurately and efficiently
- Standardize project management methodologies, processes and templates
- Support the Project Management portion of the CCoE by sharing knowledge of best practices

**Qualifications**:

- Project Management Graduate Certificate program (college) or a Bachelor of Commerce (university)
- 5 years of relevant work experience, including 2 years of experience in a project coordination role, or a track record of delivering and successfully managing multiple priorities
- Exceptional professionalism, with the ability to represent the CCoE in a positive fashion and with impeccable integrity
- Prior experience managing deployment of Datastealth to enterprise customers
- Excellent planning, prioritization and time management skills
- Ability to analyze financial data (including budgets) and to design reports
- Excellent interpersonal skills, with the ability to work closely with project teams and with various staff/leadership from across the company, as well as external stakeholders
- Proven ability to handle confidential information with discretion
- Excellent written and verbal communication and documentation skills
- Superior attention to detail with excellent organization skills
- Driven, highly motivated and results-oriented
- Team player with the ability to work independently to meet deadlines
- The courage and willingness to follow up with people proactively, understanding the importance of time
- Manage competing priorities and demonstrating the highest level of service and response