Business Enablement Lead

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Manulife is on a journey to become a customer-obsessed, digital leader; we’re transforming and we need you Individual Insurance Canada (IIC) has designed the broadest product shelf and offers the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy, resulting in exceptional customer experiences.

The Business Enablement Management team is part of the IIC Digital Transformation team responsible for establishing our go-forward Agile organization on our quest to achieve our Mission: “Decisions made easier. Lives made better”.

**Responsibilities**
- PMP or CAPM designation (nice to have), with 2 or more years of experience working as part of a project team
- Change Management experience and/or certifications (nice to have)
- Strong knowledge of agile principles, project and program management tools, techniques and methodologies
- Strong organizational and problem-solving abilities while working in a fast-paced environment with changing priorities
- Excellent verbal & written communication skills
- Ability to influence, resolve conflict and delegate effectively without having direct authority; confidence to raise issues as required
- Ability to foster positive relationships and effectively lead various-sized groups to attain collaborative and innovative solutions
- Proactively manages potential problems and prevents unfavorable outcomes
- Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables
- Ability to motivate, coach and mentor individuals and teams
- Experience working in Financial Services and/or Insurance

**How will you create impact?**

The Business Enablement Lead plays a critical role in working with Value Stream Owners, Product Owners, Technical Program Managers and business stakeholders, to drive change forward.

Responsible for engaging with stakeholders to help them understand, plan and deliver the desired experience or outcome for the corresponding Insurance product, service or capability. You will closely work with the stakeholders as they work to understand what is being delivered and ensure they are prepared and ready to embrace the change.

You will play a key role in driving change management, identifying risks, and issues and sharing critical feedback that the Value Stream Owner and Product Owners need to incorporate into their solution designs and roadmaps.

You will also assist the Value Stream Owner with key monthly management activities related to Value Stream management such as monthly status reporting, financial reporting, intake review and prioritization, as well as supporting our ongoing agile mobilization efforts.

This is a multi-faceted role for someone who is keen to learn about how the underlying business itself, product and delivery.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- You don’t like to sit idle, and enjoy working in fast-paced environments - you tend to gravitate to roles where every day can present something new
- You obsess about customers, seeking ways to listen, engage and act for their benefit
- You think big, with a constant curiosity to discover ways to use an agile mindset and enable the business to achieve its outcomes
- You thrive in teams establishing relationships, believing getting it done together drives innovation
- You take ownership with an entrepreneurial mindset that builds solutions, focusing on what matters
- You do what is right, working with integrity and speaking out when needed
- You share your humanity, building a diverse and inclusive work environment for everyone

**What can we offer you?**
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first cultur