Cloud Infrastructure Specialist

Cloud Infrastructure Specialist

GAME ON - OLG needs you

We’ve said GAME ON, and we mean it - OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

YOUR ROLE IN THE GAME

Reporting to the Director Cloud Infrastructure Operations, you will be empowered to:
- Provide ongoing support, maintenance, enhancements and monitoring of all OLG cloud production environments, including networks, integrations, databases etc. to ensure high availability services.-
- Participates and/or lead incident, problem and release management of events related to cloud infrastructure. Provides technical analysis, root cause analysis, recommendations and options for solutions and improvements.- Responsible for providing tier 2 and tier 3 support for cloud and on premise environments- Supports the management of Technology assets through lifecycle from request to decommissioning to ensure reporting and tracking accuracy- Supports the change and release management process including defining release strategy & activities for change projects, service readiness & acceptance and service transition- Develops and tests the failure response, disaster recovery and business continuity plans to ensure adequate recovery time in order to minimize any disruptions- Identifies, assesses and communicates cloud/on-premises operational risks and supports the development of recommendations outlining how to reduce any risk exposure- Maintains and updates key process and procedures documentation pertaining to cloud operations to ensure that collateral is kept up to date and utilized by new joiners to enable business continuity- Acts as an escalation point for other team members in the day to day delivery of cloud operations activities and problem resolution- Assist the Director Cloud Infrastructure Operations with operational initiatives, process enhancements and stakeholder management activities

WHAT YOU NEED TO PLAY
- Education:_ Post-secondary degree, preferably in information systems, business administration and/or project management discipline, or an equivalent combination of education, training and experience
- Critical Skills:_ Technical Troubleshooting | Using tools such as Azure monitors and Dynatrace | Cloud Resource Management | Docker and Kubernetes | IaaS, PaaS, SaaS | Terraform & Ansible | Powershell | YAML | JSON | VBScript | Technology Systems Management | Application Delivery Process | Application Software Implementation | Application Maintenance | Software Installation and Support | Software Distribution | Web Administration | Encryption Key Management | Directory Service Administration | Mobile Applications | Computer Network Defense | Content Management | Performance Measurement and Tuning | Data Governance | System and Technology Integration | Middleware | Information Management | Data Administration | Data Movement Tools | Repository Tools | Document Management | Cloud Security | Technical Documentation | Infrastructure Automation | Linux & DevOps
- Negotiation and Influence_: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships
- Strategic Thinker_: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions
- Collaboration & Fun_: inclusive and collaborative work style while creating fun and excitement in our work
- Integrity and Trust_: do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM- Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario- Flexible Work Environment: to help balance both work and life- You Matter: family friendly work practices and remote work- Freedom to Innovate: supports new and better ways to be successful- Be your Authentic Self: environment that values diversity as a source of strength- Learning Galore: 24-7 access to robust online learning programs- Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario- Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG - GAME ON

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our di