Cloud and DevOps Manager

**Overview**

Are you a hands-on cloud technology enthusiast who thrives on both leading a team and diving deep into technical configurations and optimizations yourself? If you're passionate about directly implementing and managing scalable, secure, and efficient cloud environments, and excel in automating deployments and Kubernetes, the Cloud and DevOps Manager position at StoreForce is your next challenge

This is a full-time, permanent role where you will report directly to the CTO and play a pivotal part in our technical leadership team.

**WHAT YOU'LL DO**

**1. Cloud and DevOps Team Leadership**
- Lead and manage a small but growing team of DevOps and Site Reliability Engineers (SREs) responsible for supporting and evolving StoreForce/ThinkTime SaaS solution infrastructures across major cloud providers (Azure, GCP, AWS).
- Mentor and contribute technically to cloud design and scaling practices.
- Collaborate in refining cloud architectures, promoting automation and continuous advancement.

**2.Kubernetes Expertise and Leadership**
- Manage and lead our migration from Virtual Machines to Kubernetes. ThinkTime’s Dev environment has been running on Kubernetes for 2 years now and we need to replicate this out to all production environments (10) and then do the same for StoreForce.
- Manage Kubernetes clusters hands-on for optimal performance.
- Strategize Kubernetes deployments focusing on scalability and security.
- Fuse Kubernetes with CI/CD for enhanced automation.
- Oversee Kubernetes monitoring, address issues promptly.
- Share Kubernetes insights, guiding the team with best practices.

**3.Direct Cloud Environment Support and Evolution**
- Lead and support our SaaS infrastructure, focusing on Kubernetes migrations and efficiency.
- Craft and execute CI/CD and automation scripts hands-on.
- Drive improvements through metrics and automation.
- Maintain and innovate monitoring/alerting systems.

**4.Implementation Support and Technical Collaboration**
- Provide technical guidance during StoreForce and ThinkTime service implementations.
- Engage with cloud providers, clients, and teams for network and security setups.
- Support client IT departments post-implementation.

**5.Proactive Issues Resolution and Incident Management**
- Resolve critical cloud issues, ensuring adherence to SLAs.
- Conduct thorough root cause analysis for escalated incidents.
- Address high-availability, performance, and security incidents.
- Coordinate for timely issue resolution and continuous system assessment.

**6. Additional Hands-On Responsibilities**
- Spearhead cloud and infrastructure projects, with active involvement in Linux, Microsoft and CI/CD tools such as Microsoft DevOps, Jenkins and Ansible.

**QUALIFICATIONS**

**Competencies Required**:

- **Agility** - Able to shift between tasks and priorities; maintains focus and composure.
- **Technical Proficiency** - Curious and comfortable to tackle new systems or unknown territory; resourceful in learning.
- **Problem Solving** - Analytical. Able to see multiple parts and the relationships in order to identify and resolve the root issue.
- **Communication** - Able to deliver clear and concise instruction with the ability to adapt to their audience. Understands that listening is essential for clarity.
- **Team Player** - Collaborates with others; genuinely enjoys being a part of a team and shows support and interest towards co-workers.
- **Service Oriented** - Natural desire to provide assistance; achieves a sense of reward through helping others.

**KNOWLEDGE & EXPERIENCE**
- Hands-on with many of the technologies you’ve worked with.
- Proven experience leading Kubernetes adoption and leveraging its capabilities.
- Experience with core Cloud services such as VMs, Load Balancers, Functions, Scale sets, Azure Application Insights/NewRelic/Other telemetry platforms, API Management, Blob storage, Service Bus etc
- In-depth understanding of cloud infrastructure design principles, security best practices, and CI/CD methodologies.
- Strong knowledge of Cloud-native principles, best practices, and tooling
- Excellent communication and collaboration skills, both internally and with clients.
- Ability to independently solve complex problems and work effectively under pressure.
- Passion for learning and staying current with the latest cloud technologies.

Bonus Points:

- Experience with containerization technologies like Docker.
- Experience with disaster recovery (DR) planning and implementation in the cloud.
- Experience working in a fast-paced, agile development environment.

**If you're a cloud evangelist who thrives in a dynamic environment and enjoys taking ownership of challenging technical problems, we encourage you to apply**

**WHY WORK WITH US AT STOREFORCE**

StoreForce is growing quickly - it’s the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce