Lead Technical Specialist

Location
**Toronto, Canada**

Working Time
**Full Time**

Working Model
**Hybrid**

**Overview**
The role provides hands-on support, maintenance, and administration of IT systems including our internal cloud hosting infrastructure and the Microsoft online stack. This job will play a key role in ensuring customer satisfaction by providing incident and problem resolution, root cause analyses, and maintenance support for our products and systems.
This role also involves Microsoft cloud services understanding and implementation as well as maintaining and supporting both on premise and cloud infrastructure. The schedule for this role is primarily Monday-Friday with occasional after hours and or weekend support as needed for special projects.

**WHAT YOU DO**
- Maintain Corporate IT systems and private cloud hosting infrastructure including the following:

- Server and Network Support including VMWare and Microsoft Server Administration and Support
- Remote app/RDS administration, Workstation and Telecom;
- Support customer systems specifically Azure Active Directory (Entra) and Design, migration, and support of Microsoft cloud technology
- Providing customers with technical assistance and expertise as needed, including understanding of Microsoft online licensing requirements and optimization
- Optimize processes; engineer task automation as needed
- Actively monitor Incident Management System Queue(s), documenting incident and problem resolutions, workarounds, and RCAs for all incidents
- Support existing clients with Dynamics GP
- Assist with upgrades, migration, and technical support as required
- Other duties and responsibilities as assigned

**WHAT YOU GET**
- High degree of autonomy & responsibility along with a flexible work schedule
- Competitive salary with great growth potential, full benefits, and RSP matching plan
- Uptown Toronto office easily accessible via subway with free parking

**WHAT YOU HAVE**
EDUCATION
- Post-secondary education in IT
- Microsoft certifications are an asset (e.g. Azure-104, & Azure-305)

KNOWLEDGE
- Experience with Microsoft Dynamics GP is an asset

EXPERIENCE
- Experience working with Azure services and workload administration, including lift and shift, backups and other methodologies
- Remote Desktop Private Cloud (Gateway, Broker, Web Session)
- Experience with Microsoft SQL & performance tuning

SKILLS
- Excellent customer relationship skills
- Efficient and timely completion of tickets, timesheets, etc.
- Ability to work in a constantly changing and fast-paced environment.
- Energetic and hands-on
- Resourceful with advanced problem-solving skills, requiring mínimal supervision

MENTAL OR PHYSICAL EFFORT
- Multi-tasking
- Working within tight timelines
- Handling escalations
- Handling complaints

WORKING ENVIRONMENT/WORKING CONDITIONS
- Primarily sitting and working at a computer
- Autonomy and flexibility
- Regular business hours with overtime as needed

**ABOUT WEBSAN SOLUTIONS INC.**
**WebSan Solutions Inc.** is a multi-award winning company recognized for its topnotch customer service and software solutions. With offices in Toronto, Canada,
and Tennessee, USA, we are a premier Microsoft GOLD Dynamics Certified Partner
and IT consulting and solutions provider. Our team consists of over 45
professionals, with multiple decades of combined experience in the areas of ERP,
and IT consulting. A clear background check is required as a condition of employment.
We thank all applicants for their interest however only those selected for further
consideration will be contacted. Accommodations for reasons of disability will be
provided upon request.

Pay: $85,000.00-$95,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Work Location: Hybrid remote in North York, ON M2J 4T1