Accounts Receivable Specialist

3 days ago

Waterloo, Canada Mappedin Full time

**Who we are and what we do**

Mappedin is the leading platform for indoor spatial data management, digitizing venues, and building best-in-class indoor mapping experiences. Built for scale, our platform enables us to work with leading operators and developers around the world. Mappedin operates in over 1,300 venues across 40+ countries and our Map Editor powers accurate wayfinding experiences across more than 800 million square feet of indoor space.

**Who you are and what you’ll do**

The Accounts Receivable / Billing Specialist will manage the billing and customer payment process for the organization. Responsibilities will include the end-to-end payment cycle from customer invoicing to customer payment / collection and posting the cash receipt once payment has been received. You’ll also complete any customer on-boarding requests as required, answer questions from customers as they arise, and ensure that the customer account information is up to date. You’ll also work collaboratively with the Finance team on any ad hoc and other duties as required.

**You will**:

- Prepare and send invoices for new customers and existing customers
- Monitor and review outstanding balances and follow up with the appropriate internal team to ensure payment is made
- Reduce the delinquent payments
- Regularly checking the mail for any customer payments that are paid by cheque
- Responsible for the bank deposits
- Address and resolve customer questions or concerns
- Generate reporting and analysis pertaining to billing and receivables
- Ensure customer account and contact information is up to date
- Ensure any billing process inquiries are handled quickly and efficiently

**What are we looking for?**
- 2+ years of experience working in Collections/ Cash Applications/ AR experience in a fast
- paced environment
- Post secondary Finance/Accounting education or commensurate professional experience
- SaaS industry experience would be an asset
- Attention to detail and high level of accuracy
- Good organizational skills to manage all of Mappedin’s customers
- Possess good communication skills to answer questions from customers and to be able to work collaboratively with other team members
- Strong interpersonal skills, both written and verbal, and problem-solving skills
- Eager to join a high-growth company and ready to take on significant responsibility
- Proven ability to work independently, as well as within a team

**What are some challenges?**

With a small team we move fast and help each other out. Direction may change quickly, and you may need to operate with some ambiguity, but we will do everything we can to make this a successful venture.

One of our values is playing for the team so you may need to sometimes put aside personal objectives in order to help meet more urgent company objectives, but others will do the same for you.

**Behind the scenes**

There’s a lot of trust here at Mappedin. We are a REMOTE company, but this role will require you to come into the office from time to time. If you’re local, there will probably be a few days a week when you can expect other people to be in the office. We work flexible hours, have a flexible vacation policy and work to provide the hardware or office equipment you require to unleash your potential. We will do what it takes to get things done if we said we would do it. We stay curious, challenge opinions, take risks, and learn from mistakes. We’re competitive and we like to win together. We want you to join us.

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