Service Advisor

3 days ago


St Catharines, Canada Active Green and Ross Full time

**Job Summary**

**Responsibilities**
- Greet customers promptly and professionally, assessing their service needs.
- Provide detailed explanations of services and repairs needed for vehicles.
- Utilize mechanical knowledge to answer customer inquiries and provide recommendations.
- Maintain clear communication with technicians regarding customer concerns and vehicle status.
- Process service orders, including cash handling and payment transactions.
- Upsell additional services based on customer needs and vehicle condition.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
- Keep accurate records of customer interactions, service orders, and payments.

**Requirements**:

- Previous experience in an automotive environment is preferred.
- Mechanical experience or knowledge of automotive repair is essential.
- Strong customer service skills with the ability to build rapport with clients.
- Proven sales experience, particularly in upselling services or products.
- Excellent communication skills, both verbal and written.
- Ability to handle cash transactions accurately and responsibly.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment. Join our team as a Service Advisor where your expertise will contribute to delivering outstanding service experiences for our valued customers

**Job Type**: Part-time

Pay: $20,000.00-$50,000.00 per year

Expected hours: 18 - 25 per week

Work Location: In person



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