Service Advisor

Description
Position at Performance Auto Group

Drive for Excellence
Audi Niagara
is seeking a driven and customer-focused
Service Advisor
to help elevate and grow our Service Department.

We are looking for a candidate who is ready to support our team through continued growth, champion positive change, and refine the overall customer experience. The ideal applicant will have a genuine passion for the automotive industry, exceptional attention to detail, strong work ethic, and a commitment to continuous learning and success.

In this role, you will be responsible for delivering a true luxury service experience consistent with the Audi brand. This includes executing every step of the Audi Service Core Process, ensuring our guests receive a seamless, personalized, and premium level of care from arrival to delivery.

Candidates with experience in high-end or luxury automotive environments will be strongly preferred.

About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred

Automotive Group By Fostering Fair And Respectful Relationships That Positively Impact Our Team, Customers, Partners, And Communities. Our Core Values As An Organization Are The Principles We Were Built On That Guide Us Today

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here's What You'll Deliver

• Identifying, recommending and documenting service maintenance and repairs for customers.
• Greeting customers in a courteous, professional manner.
• Delivering personalized service that exemplifies our dealerships.
• Working with technicians to identify required maintenance and repairs.
• Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
• Providing service recommendations and estimated costs to customers.
• Performing road tests of customer vehicles to assess customer concerns
• Ensuring customer satisfaction meets company and manufacturers' standards.
• Striving to meet the department's repair order production standards.
• Perform other Service related duties as required by management

What You Need To Succeed

• Minimum 1-2 years of Service Advisor experience in the automotive service industry.
• CDK experience is an asset.
• Must have a valid Ontario Driver's License and good driving record.
• Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
• Ability to sell and recommend maintenance and repairs to our loyal customers.
• Strong computer skills.
• Good communication skills and attention to detail.
• Must have the ability to multi-task and work under pressure.

What's in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?

Job Type:
Full Time - Permanent

Compensation (expected annual compensation):
$55,000 - $80,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada's largest indoor used car showroom.
This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.