Human Resources Manager Full-time Hamilton Arena

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:
The Human Resources Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

This includes conducting workplace investigations and recommending effective solutions and corrective actions in accordance with policy and applicable laws, as well as advising on performance management.

This role pays an annual salary of $75,000-$85,000 CAD

**Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)**

**This position will remain open until September 12, 2025.**

About the Venue:
**FirstOntario Centre** in Hamilton, ON - $280 million renovation. The project will transform the facility into an 18,000-seat capacity venue with a reimagined facade, premium seating, enhanced acoustics, improved sightlines, upgraded concourses, optimized clubs and suites and artist lounges.

The newly modernized venue will join a rapidly growing southwestern Canadian marketplace with the ability to accommodate larger shows alongside Toronto’s Scotiabank Arena. Opening in Fall 2025.

**Responsibilities**:

- Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters
- Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers
- Respond to and resolve employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources
- Conduct investigations and prepare relevant documentation, partnering with Security, Audit, and Employment Legal as appropriate.
- Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion
- Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee
- Consult and review involuntary terminations. Collaborate with HR Business Partners, ER COE and/or line of business leadership as required to properly mitigate risk
- Develop position statements in response to local, Provincial or federal labour complaints, charges, audits and other legal matters. May represent the company for unemployment claims and appeals
- Monitor and ensure compliance with all applicable Canadian federal and provincial labour laws (e.g., ESA, OHSA, Human Rights Code)
- Lead HR projects and initiatives that drive employee engagement, retention, and organizational effectiveness
- Escalate higher level HR issues to the Regional HRBP for OVG360, for counsel, guidance and awareness
- Lead end-to-end recruitment and staffing strategies to attract top talent, including workforce planning, job postings, screening, interviewing, and offer management
- Oversee the onboarding and orientation process to ensure a seamless transition for new employees and alignment with company culture and values
- Scheduling and Roster Management: Support department management with tools for scheduling for 500+ employees, coordinate staffing for events and conducting adjustment as needed
- Uniform Management: Support Department Managers with uniform distribution and compliance
- Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)

Qualifications:

- Established working knowledge of all aspects of human resources, including but not limited to compensation, benefits, employee relations and labour relations, talent acquisition, leadership development, talent management, training and organizational development, change management, and organizational dynamics
- Proficiency in compliance, specifically Ontario provincial labour laws, and other regulations relevant to the business environment
- Should exhibit the ability and personal accountability to effectively network and navigate through organizational relationships and work in a matrixed environment
- Work independently to analyze data and provide management with constructive recommendations
- Has experience in public speaking and delivering presentations to different audiences
- 5+