Director of Ticketing Hamilton Arena

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:
This role pays an annual salary of $85,000 to $100,000 CAD and is bonus eligible.

**Benefits for FT roles: Benefits: Health, Dental and Vision insurance, Pension matching, and paid time off (vacation days, sick days, and 11 holidays).**

**This position will remain open until May 23, 2025.**

About the Venue:
The NEW Hamilton Arena will be the centerpiece of a premier music, sports, and live entertainment destination in Southwestern Ontario, delivering a premium event and hospitality experience for all.

Boasting 18,000 seats, state-of-the-art technology, and unparalleled programming expertise, the new Hamilton Arena is set to become a more competitive player in attracting the world's leading touring artists.

**Responsibilities**:

- Ensure that accurate Premium and GA ticket manifests are created for every event at the arena
- Lead the building of all arena events in Ticketmaster Host, TM1, and Archtics systems
- Develop and maintain relationships with promoters and their respective ticketing personnel
- Oversee and manage full-time Ticketing Team, support and lead the hiring, managing, and training of ticket office staff
- Assist in the preparation and implementation of all Suite Holder and Club Seat Holder License programs, including new sales and renewal campaigns
- Manage integrations with third-party ticket vendors, as well as relevant food & beverage, parking and business intelligence systems
- Proactively develop accurate and insightful reports on ticket sales and services, as well as respond to internal requests and changing business needs
- Operate as the primary facilitator for settlement and ticket report reconciliations with the finance department
- Communicate openly with Premium Sales department on all aspects of ticket operations, provide relevant systems’ training, and become strategic partner to maximize Premium revenues across the organization
- Work closely Marketing team to deliver right-of-first-refusal programs, ensure ticket-based customer lists are accurate and ensure mobile ticketing standards are maintained
- Liaise with Venue Operations team to ensure CAD requirements, seating updates and production changes are accurately updated to ongoing manifests in a timely manner
- Create, manage and update ongoing box office protocols and standards. Create an environment where proactively and accuracy is a hallmark of the ticketing team’s ongoing output

Qualifications:

- Ticketmaster and Archtics platform experience required
- Bachelor’s degree in related field or a combination of related education and work experience
- Minimum of 10 years of ticketing experience required
- Minimum of 6 years of managing staff
- Proficient in MS Office with Salesforce or similar CRM experience
- Strong written and verbal interpersonal skills
- Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
- Ability to work flexible hours including evenings, weekends, and holidays
- A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our **people**, improves our **service**, and raises our **excellence**. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.