Dispatch Coordinator

7 days ago

Mississauga, Canada NRG Home Services Full time

**Job Title**: Inventory & Dispatch Coordinator

**Job Type**: Full-time (Permanent)
**Salary range: $48,000 - $55,000 CAD**
**Schedule**: 40-44 hours per week, flexible availability required, including weekends

**Job Overview**:
**Key Responsibilities**:

- **Dispatch Coordination**: Answer incoming job calls, prioritize and dispatch them to the appropriate departments or field units. Monitor and supervise the routes and status of field units to optimize scheduling and response times.
- **Inventory Management**: Track and manage inventory levels, movements, and shipments using inventory management systems. Ensure accurate data entry for equipment details, including brand, quantity, model, serial numbers, and warranty information in the CRM.
- **Warranty and Returns**: Register installed HVAC & Plumbing equipment with manufacturers, maintain warranty trackers, and process equipment returns and removals across all warehouse locations.
- **Warehouse Operations**: Assist in organizing and moving equipment within the warehouse, ensuring a clean and orderly environment. Ensure compliance with safety regulations and company policies.
- **Communication**: Serve as a key point of contact, effectively communicating with internal teams, suppliers, and customers regarding product inquiries, deliveries, and other relevant issues.
- **Documentation**: Maintain and update call logs, records, and other essential documentation. Ensure all records are accurate, up-to-date, and easily accessible for reporting and review.

**Requirements**:

- **Education**: College diploma or bachelor’s degree preferred.
- **Experience**: At least 2 years of experience in a warehouse environment, preferably within the HVAC industry. Experience with data entry and using inventory management systems is essential.
- **Skills**: Strong organizational and time management skills, with the ability to multitask under pressure. Excellent communication and interpersonal skills. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and experience with CRM and dispatch software (Salesforce and Fishbowl are an asset).
- **Physical Requirements**: Ability to frequently lift, push, and move packages weighing up to 50 lbs.
- **Licenses**: Must hold a valid Class G driver's license.

**Benefits**:

- **Comprehensive health benefits**:

- **Company Culture**: Work in a supportive environment with a strong company culture focused on growth and teamwork.
- **On-Site Parking**: Convenient on-site parking available

This role is ideal for someone who is proactive, reliable, and looking to contribute to both warehouse operations and dispatch coordination, ensuring smooth and efficient processes across both areas.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of experience do you have working in a warehouse?

**Experience**:

- dispatching: 2 years (required)

Willingness to travel:

- 100% (required)

Work Location: In person

Expected start date: 2024-09-02

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