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Dispatch Coordinator

2 weeks ago

Mississauga, Canada Enseri Full time

Our client, a residential services company, is expanding their team and searching for a Dispatch Coordinator to streamline their operations and enhance customer satisfaction.

**Role Overview**:

- Manage and dispatch service tickets efficiently to the appropriate technician based on location, skill set, and availability.
- Serve as the primary communication link between customers and technicians, ensuring clarity and timely updates regarding service appointments.
- Analyze and optimize routes to reduce travel time and costs
- Maintain detailed records of service requests, dispatches, and outcomes to analyze trends for continuous improvement.

**What Makes You a Great Fit**:

- Experience: At least 1 year in a coordination role within a service-oriented environment, with a proven track record of improving process efficiencies.
- Skills: Strong organizational skills, with an ability to manage multiple tasks simultaneously without compromising quality. Excellent communication skills, both verbal and written.
- Personality: A problem-solver who thrives in dynamic environments and is motivated by helping others. You're detail-oriented, with a knack for anticipating needs before they arise.

**What We Offer**:

- Salary: Competitive, with a clear progression scale based on performance and responsibilities.
- Benefits: Health insurance, paid time off, and opportunities for professional development within our network.
- Work Environment: Join a close-knit team where every member is essential in making our customers' lives easier. We pride ourselves on a culture that supports learning and growth.