Client Care Specialist

1 day ago

Halifax, Canada True North Psychological Services Full time

**True North Psychological Services **is hiring a **Client Care Specialist** for our Halifax office. This is a contract position to cover a maternity leave. It is a guaranteed FT position for 12 months and could last up to 18 months, based on the length of the maternity leave. The position will work weekdays from 9:30am-5:30pm.

True North Psychological Services provides high quality mental health services to the members of our community. True North Psychological Services currently offers services in Psychiatry, Psychology and Social Work.

Through decades of combined experience our team of psychologists and therapists believe in providing mental health services that treat and address underlying issues over the long term, rather than offering a quick and temporary fix. Our goal is to help you find the path to be your best self so that you can move forward with the tools you need for long term success.

**Who you are**:

- Possess a strong work ethic and have an exceptional eye for detail with the ability to think outside the box
- Ability to build rapport and exude professionalism with all interactions
- Possess high-level customer service and telephone skills
- Excellent organizational and multi-tasking skills
- Have a positive attitude and a strong desire to learn and expand your skills
- Effective oral and written communication skills
- Demonstrate superior conflict resolution skills by balancing assertiveness and sensitivity
- Ability to learn quickly and effectively use various computer billing and reporting systems
- Ability to maintain confidential records and information
- Leads by example and practices good time management skills
- Knowledge and experience of modern office practices that optimize technology and time management
- Completion of a post-secondary medical administration program would be an asset
- Previous mental health clinic experience would be preferred
- Experience and/or knowledge of Military and Veterans Affairs would be considered an asset

**Responsibilities**:

- Provide ongoing support for a busy multi-disciplinary clinic
- Scheduling for multiple clinicians
- Providing excellent customer service
- Processing all billings, including federal and private insurance
- Collecting fees directly from clients, calling to verify coverage, and following through on any missed payments or billing issues
- Data entry and filing as required
- Fielding phone calls and inquires
- Maintaining a clean and tidy waiting area
- Other tasks required, as needed

**Job Types**: Full-time, Fixed term contract

Pay: $18.00-$20.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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