Customer Service Team

5 days ago

Edmonton, Canada Duchess Bake Shop Full time

Duchess Bake Shop is seeking passionate and experienced hospitality professionals to join our dedicated front-of-house team. We are currently hiring full-time Servers/Baristas who bring warmth, efficiency, and professionalism to every guest interaction.

At Duchess, we are known for our commitment to exceptional service, thoughtful details, and a welcoming environment. We're looking for individuals who take pride in creating memorable guest experiences and thrive in a fast-paced, high-volume setting.

**What We’re Looking For**:
Previous experience in hospitality is required (café or restaurant background preferred)
ProServe certification (mandatory)
A calm, positive attitude and grace under pressure
Excellent communication and teamwork skills
Passion for coffee, pastries, and delivering outstanding service
Availability on weekends and holidays

**What We Offer**:
A supportive, team-oriented environment where hospitality and excellence are core values
Clear path for growth into Shift Lead and other leadership roles
Comprehensive benefits package after 6 months of employment
Generous staff discounts and tip pooling

**About Duchess**:
Since opening our doors in 2009, Duchess Bake Shop has become a cornerstone of Edmonton’s culinary scene. Inspired by the classic patisseries of France, we specialize in from-scratch baking, offering everything from macarons and tarts to viennoiserie and artisanal coffee. Located on historic 124th Street, we are proud to foster a culture where craftsmanship, care, and connection shine through in everything we do.

If you’re passionate about hospitality, love working with people, and are eager to grow with a team that values excellence, we’d love to meet you.

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Discounted or free food
- Flexible schedule
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T5M 0H1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 3 years (preferred)

Work Location: In person

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