Customer Service Representative/team Lead

1 day ago

Edmonton, Canada YEG FBO Services Full time

The Shell AeroCentre is looking for one full-time Customer Service Representative Team Lead. This position is for a primarily evening shifts ranging from 8-10 hours on Sunday (day Shift) to Thursday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport.

The Customer Service Representative Team Lead (CSR) is responsible for providing exceptional service to our customers while providing operational support to colleagues. As a CSR you are the first point of contact for our customers and the liaison between flight crews and ramp agents.

**Responsibilities**:

- Maintain a professional manner and appearance while working with flight crews, passengers, and high-profile clients
- Support other CSRs when required
- Administrative support work
- Provide prompt and courteous service to customers while proactively considering customers requirements
- Coordinate services for aircraft such as arranging fuel, booking equipment, etc
- Arrange services required by flight crews such as transportation, hotels, and catering
- Ensure fuel and other services are performed in a timely manner.
- Communicate with ramp agents to capture all services provided to an aircraft and invoice accordingly
- Clearly and professionally communicate with aircraft over the air-to-ground radio and with ramp agents over internal radio
- Answer main telephone line
- Provide check-in service
- Work in a team and independently
- Develop and positive working relationship with customers and team members

Qualifications:

- Previous customer service experience is a must
- Aviation experience is an asset
- Supervisor or team lead experience is an asset
- Excellent interpersonal and written communication skills
- Proficient in Microsoft Office programs such as Word and Excel
- The ability to multi task and prioritize items is very important
- Strong problem-solving skills
- Airport security clearance is required

**- Transportation is required as there is no public transit service**

**Job Types**: Full-time, Permanent

Pay: From $21.50 per hour

Expected hours: 40 per week

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Every Weekend

Work Location: In person

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