Technical Services Coordinator

2 weeks ago

Edmonton, Canada T.D. Williamson, Inc. Full time

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.

_ Each day we dedicate ourselves to treating each other, our customers and our community with care and respect._

Overview

Organizes and directs HT&P field operations according to the internal standards and the customer requirements, from first client inquiry until the successful job completion.

Key Responsibilities

Primary duties may include, but are not limited to:

- Oversees all HT&P services projects to maintain schedules to meet with customer requirements.
- Identifies resources, assigns individual responsibilities and schedules field service work & technicians, makes tracking and progress reporting to job completion.
- Act as the key contact to recurrent customers, from the stages of customer enquiries and standard quotations development, to job completion and invoicing.
- Compiles Job Safety Analysis prior to start work on site.
- Ensures timely return of Customer service feedback forms.
- Assists with coordinating with TDW HT&P inspection personnel as required.
- Makes sure Field Technicians deliver safe services performances in compliance with TDW standards and applicable HSE rules.
- Ensures that the technician has the required certifications/skills to execute the assigned operations and provides technical support to technicians when required.
- Supervises the execution of assigned HT&P interventions according to the contracts.
- Coordinates special projects.
- Ensures effectiveness of the operations to meet established objectives, observe corporate policies, and prompt corrective action taken if necessary.
- Ensures all workshop activities are properly performed according to the intervention planning and takes final decision relative to workshop activities if required
- For services quoted and delivered locally, makes sure that engineering, technical and quality assurance programs for services comply with TDW and customer’s quality standards.
- Monitors the use of various outside companies to source/rent equipment to ensure the execution of the interventions according to the established planning.
- Remains current on new developments, policies and procedures relating to equipment and operational/maintenance techniques and implements changes as necessary.
- Is responsible for regular monthly HSE reporting.
- Maintains clean, orderly work area.
- Own and manage HT&I only projects from planning through execution, including scheduling, resource coordination, documentation, and close-out.
- Act as the primary liaison between operations, field crews, and project managers to ensure alignment on scope, timelines, and deliverables.

Experience
- Technical degree or equivalent preferred, combined with min 3 years of pipeline operations or related experience.

Knowledge, Skills, and Abilities
- Familiarity with hydraulics, piping materials and operating fluid systems; ability to read blueprints.
- Fluency in written and spoken English is required.
- Must be available for calls afterhours, evenings, and weekends as needed.
- Good commercial and interpersonal skills.
- Strong organizational skills.

NOTE: This position is a DOT position and is considered to be safety sensitive

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