Client Implementation Coordinator

2 weeks ago

Calgary, Canada Blackline Safety Full time

Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Our Client Implementation team is actively seeking a skilled and dedicated Client Implementation professional to become a member of their dynamic team. As a Client Implementation specialist, you will play a crucial role in driving successful implementation projects and ensuring client satisfaction.

If you thrive in a fast-paced environment, possess exceptional problem-solving skills, and have a passion for delivering outstanding client experiences, we would love to hear from you. Join our Client Implementation team and contribute to our mission of providing innovative solutions that empower our clients to achieve their goals.

**Requirements**:

- Ability to communicate clearly and effectively in all situations
- Project management experience preferred
- Excellent time management and organizational skills, with the ability to multitask up to 40 clients/projects and shift priorities in a dynamic working environment
- Must be detailed-oriented and accurate in all work activities
- Proficient in Microsoft Office, PowerPoint, Outlook, Word and Excel
- Fluent in English, and Portuguese
- Additional language skills are an asset.
- 30-40% of travel required. (Local and International)

**Responsibilities**:

- Initiate and manage multiple deployment projects through completion in a timely manner.
- Manage multiple deployment projects at a time with a broad variety of size and complexity.
- Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks.
- Design customer accounts to reflect the clients needs and for optimal use, growth and transparency.
- Hosting in person and web-based training sessions and meetings to end users and executive.
- To become and remain knowledgeable of Blacklines offerings, products and best implementation practices able to provide expert advise to clients.
- Ability to challenge, recommend and redirect teams as well as client expectations as necessary for successful program and project delivery.
- Actively looks for ways to improve process efficiencies and effectiveness.
- Support field trials and the roll-out of new products/features and assist other teams with customer communications when required.
- Communicate key learnings, relevant client information and requests to the appropriate internal teams
- Support internal Blackline teams when working with clients speaking your languages of fluency.

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