Property Manager

**Posting No. 23-01-268**

**Property Manager**

**(Full-time Permanent)**

Thresholds Homes and Supports Inc. is a community-based agency that promotes recovery and improved quality of life for people who are experiencing mental health and addiction issues by providing affordable housing and individualized, flexible support services through our wide-ranging programs offered throughout Waterloo Region and Wellington County.

**SUMMARY OF THE POSITION**

Reporting to the Chief Executive Officer, the Property Manager provides strategic leadership and direction to the organization with a focus on housing. This role participates as a member of the Leadership Team and supports the housing program by developing and facilitating housing programs and strategies across Waterloo Region and Guelph Wellington. Leading tenant liaisons, this role will work with internal and external partners to initiate new housing programs and the continuous improvement of existing housing projects. The incumbent will utilize evaluation methods with a focus on data, process, tools and impact of housing projects with participants and the community.

**HOURS OF WORK**

The Manager of Property will work a thirty-five (35) hour week, the hours being flexible to the needs of the Employees, Clients and the Program. The Manager will participate in the Agency’s on-call service rotation as Manager on-call and will be required to travel throughout the Agency’s catchment area.

**Specific Responsibilities**
- Create and manage long-term and short-term goals of the department.
- Develop and oversee program processes, and set and monitor achievement of

program goals.
- Develop and manage program budgets including investigating potential new

funding opportunities and partnerships related to housing.
- Provide guidance, support and development opportunities for a team of tenant

liaisons
- Provide guidance, support, and development opportunities for the facilities /

maintenance team
- Monitor and review of the implementation of existing departmental activities to

make optimum use of staff, facilities and resources and operating within budget
- Work with the Finance Manager and Program Director to make

recommendations around program improvement and expansion initiatives, and

in implementation.
- Build solid relationships with landlords and community partners to develop

opportunities to collaborate and positively impact housing capacity outcomes.
- Analyze and make recommendations concerning program risks.
- Review all incident reports that occur within the department and make

recommendations to avoid future incidents of a similar nature.
- Work in compliance with all applicable health and safety and privacy legislation,

as well as established policies and procedures.
- Develop the appropriate portfolio management tools to effectively manage up to

and in excess of 400 scattered housing units.
- Other duties as assigned

**Skills and Attributes**
- Authentic and creative leader with a passion for people and proven results in

leading, coaching and developing
- Ability to manage multiple priorities simultaneously with pressure of changing

demands.
- Expresses and transmits information with consistency and clarity, to effectively

understand, provide feedback, and summarize information to promote

engagement and increase understanding.
- Develops and maintains relationships and partnerships with other departments,

staff, and community organizations to promote, share and improve overall

services in the community.
- Ability to promote good relationships between Thresholds Homes and Supports

Inc. and the community, comfort in public speaking.
- Awareness of or research into current on trends in mental health, addictions and

supportive housing with the ability to operationalize and integrate best

practices related to mental health, addiction and housing in the day-to-day

operations of the department.
- Ability to negotiate and advocate for the rights of people we serve to receive

accessible, individualized, quality care.
- Adaptable collaborator who applies versatility and innovation in the face of

change.
- An eye for detail and commitment to quality in the accomplishment of tasks,

regardless of the volume of duties encountered.
- Possesses the ability to break a situation down into smaller pieces to identify key

issues, examine cause and effect relationships in order to solve issues using

logic and analytical methods to come to realistic solutions.

**REQUIREMENTS / QUALIFICATIONS**
- Minimum of five years in a property management role, preferably for a non-profit

agency.
- Minimum five years of experience working in mental health, addictions or

supportive housing.
- A deep understanding of tenant relations, RGI rental calculations and tenant

rights.
- Any additional education and/or certification in mediation, property

management / maintenance, or skilled trade will be considered an asset.

**Vaccination Requirement Statement**