Inside Sales Representative

3 days ago

Edmonton, Canada Summit Valve and Controls Full time

**Customer Service is at the Heart of What We Do**
At Summit Valve and Controls, delivering exceptional customer service isn’t just part of the job, it’s the foundation of our success.

As an Inside Sales Representative, you’ll be the trusted point of contact for customers, ensuring their needs are met with accuracy, professionalism, and care. Your ability to communicate clearly, solve problems proactively, and build strong relationships will make a direct impact on customer satisfaction and our company’s reputation.

This role is perfect for someone who is organized, detail-oriented, and eager to learn.

**What You’ll Do**
- Serve as the primary contact for customer inquiries and product requests.
- Prepare accurate quotes and technical proposals, ensuring compliance with QMS standards.
- Collaborate with vendors to develop complete solutions that meet customer needs.
- Support the sales process from quote to delivery, including planning, project management, and expediting.
- Assist with shipping and receiving as needed.
- Works effectively with Sales, Purchasing, Warehouse; supports Saskatchewan, with assist for Alberta/BC when needed.

**What We’re Looking For**
- 2-4 years inside sales or customer service in industrial products; experience with quoting and technical proposals.
- Strong **customer service focus** and communication skills.
- Problem-solving mindset with attention to detail and accountability.
- Ability to work collaboratively and manage multiple priorities.
- Proficiency in Microsoft Office 365 and familiarity with ERP/CRM systems. Salesforce (Rootstock) experience is an asset.
- Ability to interpret and communicate technical specifications (valves, controls, automation); capable of supporting sizing, calibration, and documentation requests.
- Familiarity with QMS workflows (following Work Instructions, documentation standards, ISO-style processes).

**Why Join Us?**
- Competitive compensation and benefits.
- A supportive team environment where your contributions matter.
- Work with industry-leading products and solutions.

**Company Overview**

Summit Valve and Controls is a family-owned Canadian company established in 1992, specializing in valve, automation, and instrumentation products. We serve diverse industries including Oil & Gas, Water & Wastewater, Mining, and Marine with a focus on delivering engineered solutions and exceptional customer service.

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Work Location: In person

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