Shift Lead

1 week ago

Edmonton, Canada University of Alberta Students' Union Full time

The Horowitz Events Centre is looking for friendly and reliable customer service oriented individuals to join our team as Shift Leads

This position provides supervision to our Events Staff during the setup, execution, and teardown of in our Students’ Union Building venues as well as across the University of Alberta’s North Campus. Shift Leads are responsible to and under the general supervision of the Assistant Manager - Operations.

**ROLES & RESPONSIBILITIES**
- Oversee Event Staff performing various roles throughout the course of events, including assigning tasks, coordinating breaks, and providing coaching/feedback when necessary
- Provide an exceptional level of customer service to our clients and patrons
- Lead the Events Staff team towards the successful execution of each event
- Maintain clear communication with other members of the HEC team (bar, box office, technicians, kitchen, etc.) to ensure events run smoothly from start to finish
- Ensure the successful execution of catered events, including maintaining food service protocols
- Complete event reports with each shift, including sales reconciliation as required
- Maintain the safety and cleanliness of event sites
- Perform other job-related duties as required

**QUALIFICATIONS**
- Familiarity with front of house or hospitality operations is required
- Experience with leading a team and general staff supervision is required
- Ability to thrive in a fast-paced environment, including problem solving and thinking on your feet
- Available to work varied hours, including evenings and weekends
- Excellent work habits, including strong attention to detail and communication skills
- ProServe and ProTect training - will be provided free of charge
- Valid First Aid certification (CPR AED Level C or greater)
- Valid Class 5 Driver’s License
- Ability to lift 10kg (22lbs) on occasion

This is a part-time casual position, as the frequency and length of shifts varies depending on our bookings. Shift Leads are able to select shifts according to their own availability.

**EQUITY & INCLUSION

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