Supervisor of Claims

Under the general direction of the Corporate Risk Manager, the position is responsible for the efficient management and operation of the investigation, negotiation and conclusion of claims for and against the City, within prescribed authority limits and consistent with statutes, by-laws or Council resolution. The supervisor liaises with other civic staff to determine and incorporate reporting requirements and establishes the policies and processes of the Division consistent with the principles and practices of risk management. The supervisor gathers and analyses statistical (and other) data, building and sharing risk profiles within the City organization with the purpose of loss control.

**As the **Supervisor of Claims **you will**:

- Plan and administer the effective operation of the Claims Branch; develop long and short range plans and establish standards, objectives and performance measures.
- Coordinate the development of relevant automated support systems.
- Collect, review and analyze claims information and risk profiles to identify key areas of exposure for the Corporate Risk Manager.
- Ensure notifications regarding hazardous risks take place.
- Establish and maintain procedures for handling claims related information in a strict confidential manner.
- Facilitate Loss Prevention initiatives with all City operation departments and utilities.
- Review, formulate and implement policies and procedures regarding the investigation, negotiation, and conclusion of property damage and personal injury claims made against the city including claims processed by other departments.
- Liaise at the Senior Management level to incorporate departmental reporting requirements and to ensure proper reporting procedures are followed regarding City policies.
- Creates awareness of the functions of the claims branch and promotes and develops cooperative working relationships.
- Review Civic By-Laws and any other relevant legislation, determine applicability to claims processing and prepare interpretation for claims staff and recommend relevant changes.
- Supervise and directs staff within the claims branch.
- Liaise with outside organizations such as Manitoba Public Insurance, members of the Insurance and Risk Industry etc.
- Prepare a variety of statistical reports related to the operations of the claims branch and prepare the annual operating budget.

**Your education and qualifications include**:

- Chartered Insurance Professional (CIP) with a focus on claims adjusting and the courses directly applicable, such as Essentials of Loss Adjusting (C110), Advanced Loss Adjusting (C111), Practical Issues in Claims Management (C112) or
- A Fellow Chartered Insurance Professional (FCIP) designation would be considered an asset
- Canadian Risk Management (CRM) or willingness to complete a CRM designation within two years.
- Post-secondary education in Business Administration or a related field, an equivalent combination of education and experience may be considered.
- Minimum 5 years experience in a supervisory/managerial capacity
- Minimum 5 years adjusting of and/or administration of casualty and property damage claims.
- Thorough knowledge of the claims management processes, including principles, practices and techniques in investigating and adjusting a wide variety of liability claims and acquiring information and evidence for legal action.
- Thorough knowledge of the principles of risk management and the required core competencies (RIMS Risk Manager Core Competency Model)
- Knowledge of legislation related to the claims function and an ability to acquire knowledge of the City of Winnipeg Act and relevant City By-Laws.
- Ability to communicate effectively verbally
- Ability to communicate effectively in writing
- Ability to deal with members of the private sector, the general public, elected officials, the media, senior civic officials etc.
- Ability to establish and maintain effective working relationships with a wide variety of people both internal and external to the organization.
- Ability to facilitate meetings and manage projects.
- Ability to research and analyse data (statistical analysis) and make recommendations based on findings.
- Ability to analyse information and make sound decisions.
- Ability to supervise/lead and direct work of others.
- Ability to prepare business plans and budgets.
- Ability to maintain Confidentiality of sensitive information.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Chartered Insurance Professional (CIP) Designation with a focus on claims adjusting.
- A valid Manitoba Class 5 Drivers license.

**CORE COMPETENCIES FOR ALL EMPLOYEES OF THE CITY OF WINNIPEG**:

- Citizen & Customer Focus
- Respecting Diversity
- Ethics and Values
- Integrity and Trust
- Results Oriented