Client Care Supervisor

6 days ago

Winnipeg, Canada People Corporation Full time

We are seeking a Client Care Supervisor to join our team in Winnipeg, MB.

Under the direction of the Claims Manager, the Client Care Supervisor provides leadership to the Claims Experience team, to ensure service is delivered with a high level of professionalism and exceptional claims experience to our customers.

**The Client Care Supervisor will**:

- Coordinate and supervise daily activities of claims team, providing exceptional customer service to both internal and external stakeholders while ensuring appropriate handling of customer complaints/escalations
- Provide guidance and leadership to a team of Claims Adjudication and Client Care Specialists while coaching and mentoring team members, providing them with support on their daily work including continuous feedback on performance
- Ensure that each team member is improving in quality, efficiency and knowledge where required
- Monitor workloads for each team member to ensure they are reasonable yet challenging
- Ensure staff compliancy to corporate policies, procedures and business plans
- Provide direction to senior Claims Adjudication Specialists and Client Care Specialists on complex claim situations such as overpayment, adjustments, stop payments
- Monitor workflow and set priorities to align with service levels
- Ensure quality levels are being met and identify where training and or process opportunity improvements may exist
- Provide feedback and recommendations on process improvements
- Collaborate with Manager on department procedure enhancements and communicate changes to the team
- Set individual and team performance objectives and initiatives
- Collaborate with Training department on training content and delivery and coordinate with Training Department on the training of Claims Adjudication and Client Care Specialists
- Develop a sound knowledge of all systems involved in Claims Adjudication and Client Care
- Collaboration with other departments and outside partners as required

**T**o be successful **as a **Client Care **Supervisor with People Corporation, you will need**:

- Related post-secondary education and or 3+years of experience in a leadership position managing direct reports.
**- 5+ years of experience in an insurance setting (Health and Dental group insurance experience preferred).
- Demonstrated proficiency using MX Excel, Word and Outlook

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

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