Benefits and Claims Supervisor

**Benefits supervisor**:
**Department**: Corporate Services

**Employment Type**: Permanent, Full-Time

**Location**: Palliser/EQ3 locations.

**Who Are We?**

Founded in 1944 by A.A. DeFehr in Winnipeg, Palliser has grown into one of North America’s leading furniture manufacturers. We value our employees, clients, our communities, our natural environment and providing the best customer experience possible. At Palliser, we produce quality and demand excellence.

**What Would You Do?**

The duties and responsibilities of this position would include:

- Supervise, lead, and support the benefits team.
- Provide internal support and resolution to employees, managers, internal departments, and providers on benefits matters.
- Develop, maintain, and implement appropriate changes in numerous policy booklets, manuals, procedures.
- Manage benefit enrollments, changes, and terminations of U.S. employees in internal Benefits systems (Dayforce, ADP, Vensure) and provider portals for all benefit plans and 401(k), ensuring appropriate forms are completed.
- Handle all communication related to COBRA eligibility for U.S. employees.
- Develop case management strategies, manage claims reporting and ongoing management of STD, LTD, and MPI claims. Facilitate and work with internal departments and providers on return-to-work plans for all Canadian and U.S. employees.
- Main contact for Disability claims for internal departments, providers, employees, completing and ensuring all information is correct per the employer required STD claim form.
- Liaison between company and providers when U.S. billing discrepancies occur. Assist provider and internal departments to clear discrepancy.
- Responsible for the oversight, support, and developmental growth of the organization’s Wellness Program in conjunction with the Wellness Program Facilitator for Canada and U.S.
- Conduct Quarterly and Annual calculation for company RRSP/DPSP matching program.
- Coordinate meetings concerning various areas, such as semi-annual Retirement Committee meetings for the purpose of reviewing group investment results, semi-annual Human Resource team update meetings, and other informational meetings for staff on benefits programs and offerings.

**What Do You Bring?**
- Post-secondary education in a related field. An equivalent combination of experience and education may be considered.
- CEBS designation is preferred.
- A minimum of 3 years in Group Benefits Administration and Claims Management role.
- Fluent working knowledge of Microsoft Office including Word, Excel, and Outlook.
- Ability to handle high demand situations in a professional manner.
- Excellent communication and interpersonal skills.
- Experience working with confidential data.
- High attention to detail.
- Self-starter; works well with minimum supervision.
- Proven ability to prioritize, set, and meet deadlines while working under tight constraints and a strong ability to manage multiple tasks to completion at the same time.
- Customer service mindset - both internal and external
- Capable to work both independently and collaboratively.
- Developed analytical, organizational, and time-management skills.
- Thrive in a fast-paced environment and with the ability to handle sensitive situations in a professional manner.
- Promote and value diversity of thoughts, perspectives, and expressions throughout organization.

**Why Work with Us?**

As Palliser grows, we recognize the importance of investing in our people, as well as the people who will bring us to the next level in the furniture industry.

Palliser is committed to fostering an inclusive environment where all employees and customers feel valued, respected, and supported. We are dedicated to creating a workforce that reflects the diversity of the communities in which we live, and an environment where every employee has the opportunity to excel.

We offer plenty of benefits to the people who made us what we are today:

- Employee Family Assistance Program
- Comprehensive benefits package, including life, health, dental, disability
- Potential RRSP Match Program
- Employee Furniture Purchase Program
- Professional Development Opportunities
- Free Parking

**What Next?**

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