Customer Service Specialist

2 weeks ago

Toronto, Canada Water Babies Full time

Ask yourself

**Do you enjoy talking and communicating with all kinds of people?**

**Do you enjoy helping people take part in positive and fun activities?**

**Do you enjoy being organized and process driven?**

**If you answered “yes” to these questions, then you are not just looking for a job but something more, and Water Babies could just be for you**

**Water Babies Background**

Founded in the UK, Water Babies is the world’s largest, most professional baby and toddler-swimming franchise business teaching over 54,000 babies and toddlers (Ages 0-5, our youngest client was just 1 day old) per week through an international network of 70+ franchise outlets across 6 countries; the UK, Ireland, Netherlands, China, Germany and Canada.

We aim to transform the experience of swimming into something magical that gives generations of our children the gift of a lifetime skill that while developing them cognitively and physically quicker than their peers is above all else memorable, inspiring and fun.

**Job Overview**:
**Responsibilities**:

- To manage, record and report on complaints & customer feedback received and any relevant outcomes
- To attend at pools and provide customer service as needed.
- To coordinate and maintain our client administration operational procedures.
- To execute day to day operational interaction with our pool teams
- To take responsibility for the management of our CRM
- To track, record and manage incoming records from the pools
- To coordinate and direct the planned booking periods for the business
- To enhance the relationships with pools whenever possible
- To ensure all accidents are clearly documented, actioned and reported
- To be responsible for the coordination and reporting on the pool margins, utilization, customer retention, client numbers as part of the monthly/termly business planning review processes to meet the business KPI’s
- To provide back up and support to the whole team
- Any other duties as may be deemed appropriate.

**Person Specification**:
We are looking for someone who:
Intellectual Capability
- Is able to independently manage their own time
- Can multi-task
- Takes responsibility for solving problems as they arise
- Is able to create order and process
- Completes tasks with attention to detail and high standards

Personal Motivators
- Enjoys talking to lots of different people
- Gets a buzz from having lots of balls in the air at once
- Enjoys meeting customers’ needs
- Likes to enthuse others about Water Babies

Resilience
- Shows positive emotions to customers
- Remains calm with difficult customers
- Is able to understand the feelings of others

Interpersonal Dexterity
- Builds rapport quickly over the telephone
- Able to communicate clearly
- Can explain concepts simply and confidently

**Salary**: $45,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Drivers License (preferred)

Work Location: In person

  • Inbound Customer Service Representative

    2 weeks ago

    Toronto, Canada Zedd Customer Solutions Full time

    **COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...

  • Customer Service Specialist

    5 days ago

    Toronto, Canada Marathon Mortgage Corp. Full time

    Marathon Mortgage Corp. (MMC) is a 5-Star Mortgage Employer and one of Canada’s fastest-growing monoline mortgage lenders. We focus exclusively on residential mortgages and pride ourselves on delivering fast, accurate, and relationship-driven service.Marathon Mortgage Corp. strives to be a leader in the mortgage market through the wide distribution and...

  • Customer Service Specialist

    5 days ago

    Toronto, Canada Marathon Mortgage Corp. Full time

    Marathon Mortgage Corp. (MMC) is a 5-Star Mortgage Employer and one of Canada’s fastest-growing monoline mortgage lenders. We focus exclusively on residential mortgages and pride ourselves on delivering fast, accurate, and relationship-driven service. Marathon Mortgage Corp. strives to be a leader in the mortgage market through the wide distribution and...

  • Customer Service Specialist

    4 days ago

    Toronto, Canada Home Trust Full time

    Come join **Home Trust Company** as an **Customer Service Specialist**in our Customer Experience team in Toronto! Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 850 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core...

  • Customer Service Specialist

    1 week ago

    Toronto, Ontario, Canada Marathon Mortgage Corp. Full time $45,000 - $65,000 per year

    Who We AreMarathon Mortgage Corp. (MMC) is a 5-Star Mortgage Employer and one of Canada's fastest-growing monoline mortgage lenders. We focus exclusively on residential mortgages and pride ourselves on delivering fast, accurate, and relationship-driven service.Marathon Mortgage Corp. strives to be a leader in the mortgage market through the wide distribution...

  • Customer Service Specialist

    7 days ago

    Toronto, Canada Home Trust Company Full time

    Company Profile Home Trust is Canada’s leading alternative mortgage lender, employing nearly 1,000 people in our Toronto headquarters and branches across the country. Our vision is to be Canada’s market leader in alternative-based financial services solutions. Building on the strength of our core residential mortgage lending business, the Company and its...

  • Customer Service Specialist

    7 days ago

    Toronto, Ontario, Canada SKUPREME Full time $40,000 - $60,000 per year

    Company DescriptionSkupreme automates brand, warehouse, and commerce operations. By combining intelligent order routing, real-time catalog and inventory sync, and native label generation, Skupreme helps brands and warehouses scale efficiently while reducing costs. Our solutions are designed to enhance operational efficiency and support the growth of your...

  • customer service specialist

    1 week ago

    toronto, Canada Randstad Full time

    Are you a customer service superstar ready to dive into the dynamic world of Title Insurance and Mortgage Transactions? Join our prominent client, a leader in the industry, and leverage your exceptional phone skills and reliability to support clients, lawyers, and brokers. This is a unique permanent opportunity reporting directly to a supportive manager,...

  • Bilingual Customer Service Specialist

    4 days ago

    Toronto, Canada Home Trust Full time

    Come join **Home Trust Company**as an **Bilingual Customer Service Specialist**in our Customer Experience team! Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core...

  • Bilingual Customer Relationship Specialist

    7 days ago

    Toronto, Canada Stuller Service Center Canada Full time

    Are you fluent in both English and French? Are you passionate about customers having a great experience at every interaction while reaching team and individual goals? If you are looking to join a dynamic, culturally rich, and people-focused team, Stuller Inc. could be the place for you. We are seeking a new _English_ & French_ _**_Bilingual Customer...