Bilingual Customer Relationship Specialist

1 week ago

Toronto, Canada Stuller Service Center Canada Full time

Are you fluent in both English and French? Are you passionate about customers having a great experience at every interaction while reaching team and individual goals? If you are looking to join a dynamic, culturally rich, and people-focused team, Stuller Inc. could be the place for you.

We are seeking a new _English_ & French_ _**_Bilingual Customer Relationship Specialist_**, **to help drive our mission and serve our customers by providing exceptional service during all interactions, thereby enhancing their experience every time.

To be successful in this role, you must also be a positive, forward-thinking, and problem-solving individual. If this sounds like you, please see below for more role-specific information.

The **_Bilingual Customer Relationship Specialist_** position strives to provide a perfect customer experience in English or French. One of the primary responsibilities is to assist with the Canada Customer Care Center's operations in Toronto and receive Canadian customers' returns. The other main focus is to grow sales with current and potential customers in Canada proactively.

**Essential Duties & Responsibilities**:

- Assist with the operations of the Canada Customer Care office in Toronto
- Provide best customer experience in English or French: Responsible for our French extension
- Process all customer returns that we receive in the office accurately via couriers or directly from the customer who visits the Toronto office
- Communicate with customers regarding returned items
- Secure customer returns of high-value daily in the company vault
- Prepare customer returns to ship to the corporate office weekly with all customs paperwork
- Serve as the specialized point of contact for all Canadian accounts
- Inbound and outbound communications for existing and potential customers
- Proactive sales strategy to grow Canada's sales
- Update the company database by inputting information from each call and keeping every customer field current
- Collaborate with the business specialist so they can assist with customer request
- Provide weekly business reviews on their book of business in the weekly meeting
- Tradeshow Participation

**_ Qualifications: _**
- Superior communication, both written and verbal in English and French
- Keep current with knowledge of customs and courier paperwork to ship from Canada to the United States
- Participate in required Stuller-sponsored training
- Travel to the United States for training, customer events, and meetings
- Commitment to customer service (internal and external)
- Ability to work in a team environment and independently
- Professional business presence and acumen
- Translate documents to French when requested for marketing
- Flexible, willing to adapt to change, tasks, and assignments
- May request tradeshow representation
- High school diploma or equivalent

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