Business Systems Analyst

Do you have a passion for analyzing needs, solving problems, and creating quality solutions? Are you looking for opportunities at work that challenge you and help you make a difference? Are you interested in working in an innovative, flexible, and supportive environment?

As a **Business Systems Analyst, **you will communicate, coordinate, and collaborate with other teams to understand business needs\goals, design solutions in accordance with standard processes, assess impacts to downstream or peripheral systems, and carry out the solution delivery. We will provide you with support from a dynamic agile team that prides itself in getting things done together.

**Responsibilities**

In this position, you will be accountable for the following:

- Conducting meetings, reviewing documentation, connecting with multiple collaborators across the organization to understand objectives and clarify the needs or impacts to our systems.
- Drafting high-level designs that guide the generation of technical stories and estimation of delivery timing.
- Breakdown of designs into technical user stories and supplementary documentation that help direct engineering solutions and test automations meet the success criteria you've defined through your needs\impact analysis.
- Organizing and coordinating delivery of stories and other engineering tasks in a manner which supports incremental delivery.
- Collaborating with product, other analysts, engineers, architects, and other team members to capture and create artifacts (i.e., stories, test results, approvals, etc.) required for an accurate, timely, and reliable implementation.
- Coordinate ongoing service, maintenance/ post implementation.
- Prioritizing tasks for multiple concurrent initiatives for yourself and others.
- Performing functional testing to identify and retest defects to ensure successful completion.
- Working with team members to analyze and identify root cause of system defects.
- Finding opportunities for optimizing system effectiveness, as well as refining and adapting our agile processes to deliver changes more efficiently.
- Building and maintaining an organized repository of system documentation.

**Qualifications**
- Post-secondary education (preferably Computer Science) or equivalent work experience.
- 3+ years proven track record as a IT Business Analyst, or as a Software Engineer with prior similar accountabilities
- A meticulous mentality with deep technical, analytical, conceptual, diagnostic, and problem-solving skills.
- Solid written and verbal communication, interpersonal and facilitation skills.
- Good Analytical Skills, copes with complex situations through deliberate analysis and planning.
- Ability to negotiate effectively when clarifying needs vs. wants/likes to balance business direction/requirements with cost of development and risk.
- Strong planning and organizational skills to self-manage and assist in running delivery schedules for multiple parallel initiatives.
- Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.
- Confirmed experience learning new business processes, technologies, and tools at a rapid pace.
- Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
- Experience working in an agile framework.
- Experience with: Cobol, DB2, CICS, VSAM, JCL, SAS, Endevor and Control-M
- Mainframe background

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all customers and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$74,270.00 CAD - $137,930.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short