Business & Systems Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter specific to the Disability - Business Only Group Benefits area, the Business & Systems Analyst is familiar with a wide variety of concepts, practices, and procedures as they relate to IT and general operations. They rely on experience and judgment to plan and achieve goals.

In this role, you will conduct needs analysis, write requirements/user stories, collaborate with various stakeholders and support the team to increase productivity and reduce costs.

**What will you do?**
- Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents.
- Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization.
- Create and/or provide comments into internal and external communications and user documentation.
- Review and provide comments on business and technical documentation.
- Support business on the roll-out of what has been developed with a focus on end-to-end validation.

**What do you need to succeed?**
- 3 to 5 years of progressive experience as a Business & Systems Analyst.
- Understanding of Underwriting processes and systems
- Good understanding of privacy, compliance, control, and security requirements.
- Skilled in test execution and understanding the outcomes.
- Knowledge of relevant business, processes, systems, and capabilities.
- Comfortable with data requirements and related data activities.
- Strong analytical skills with Excel and Chess, with experience with technology and the ability to self-learn software.
- Strong interpersonal/relationship building skills with technical and business personnel.
- Ability to work and demonstrate cooperation in a matrixed team environment and comfortable to work within ambiguous environments.
- Good multitasking, prioritization, and time management skills.
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.

**Assets**
- Experience in supporting customer facing operations is an asset
- Experience with Miro
- University degree in business, technology or an equivalent experience
- Knowledge of financial services industry

**Unique requirements**
- As this position is posted in several locations, an ability to work as per the Eastern Time zone is required

**What’s in it for you?**
- An environment of continuous learning and improvement with an opportunity to move along a variety of career paths with amazing networking potential.
- A friendly, collaborative, and inclusive culture in an interactive team environment.
- Being part of our journey in developing the next greatest digital experience.
- Working together, sharing common values, and encouraging growth & achievement.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
54,000/54 000 - 91,000/91 000

**Job Category**:
Business Analysis - Process

**Posting End Date**:
08/08/2025