Business Systems Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

To succeed, be a highly motivated Business Systems Analyst that helps guide the implementation of updates to our team's microservices supporting Insurance or Investment needs. You will communicate, coordinate, and collaborate with other teams to understand business needs\goals, design solutions in accordance with standard processes, assess impacts to downstream or peripheral systems, and carry out the solution delivery. We will provide you with support from a dynamic agile team that prides itself in getting things done together.

**Responsibilities**

In this position, you will be accountable for the following:

- Active participation in all agile ceremonies, reviewing documentation, connecting with multiple collaborators across the organization to understand objectives and clarify the needs or impacts to our systems.
- Understanding high-level designs that guide the generation of technical stories and estimation of delivery timing.
- Breakdown of designs into technical user stories and supplementary documentation that help direct engineering solutions and test automations meet the success criteria you've defined through your needs\impact analysis.
- Organizing and coordinating delivery of stories and other engineering tasks in a manner which supports incremental delivery.
- Collaborating with product, other analysts, engineers, architects and other team members to capture and create artifacts (i.e., stories, test results, approvals, etc.) required for an accurate, timely, and reliable implementation.
- Prioritizing tasks for multiple concurrent achievements for yourself and others.
- Performing functional testing to identify and retest defects to ensure successful completion.
- Working with team members to analyze and identify root cause of system defects.
- Finding opportunities for optimizing system effectiveness, as well as refining and adapting our agile processes to deliver changes more efficiently. Building and maintaining an organized repository of system documentation.

**What you offer**
- Post-secondary education or equivalent work experience.
- 3+ years proven track record as a Business System, or Technical Analyst, or as a Quality or Software Engineer
- A detail-oriented mentality with deep technical, analytical, conceptual, diagnostic and problem-solving skills.
- Solid written and verbal communication, interpersonal and facilitation skills.
- Ability to negotiate optimally when clarifying needs vs. wants/likes in order to balance business direction/requirements with cost of development and risk.
- Strong planning and organizational skills to self-manage and assist in running delivery schedules for multiple parallel initiatives.
- Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.
- Confirmed experience learning new business processes, technologies and tools at a rapid pace.
- Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Experience working in an agile framework.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment**:

- Values-first culture : We lead with our Values every day and bring them to life together.
- Boundless opportunity : We create opportunities to learn and grow at every stage of your career.
- Continuous innovation : We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship : We build a business that benefits all partners and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and inst