Business Systems Analyst

Overview:
The Business Systems Analyst is expected to forge relationships within CEE, with IST, and other campus partners, developing a level of trust and confidence. Where possible, the Business Systems Analyst should collaborate with IST on new deployments and pilot projects to provide expertise representative of CEE and assist IST with the improvement of these offerings. The BSA must be familiar with, comply with, and promote the University’s policies related to information systems and technology.

**Responsibilities**:

- Research and provide technology solutions to support business problems
- Assess existing system capabilities, long term viability and requirements that support CEE goals, business needs and growth
- Liaise with stakeholders to clarify and understand requests for new software or technology. In collaboration with IST ensure appropriate long term support is in place (security, business continuity, scalability, support for upgrades)
- Manages approved projects ensuring appropriate project management practices are being followed and project objectives are met
- Oversee the life cycle of changes to business systems, manage changes including documentation and training

Business Analysis for CEE processes and operations
- Interview CEE stakeholders about common frustrations, hindrances and other issues that interrupt their workflow or reduce their productivity to recommend improvement initiatives
- Create detailed plans for execution and implementation of approved recommendations
- Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions. Ensures projects include change management considerations and updated documentation
- Analyze, procure, plan for and manage the implementation of new business systems throughout all stages of project lifecycle

Provides Tier 2/3 support for CEE systems (outside of IST accountability)
- Trouble shoot and resolves any issues, consulting with vendor when appropriate
- Ensure documentation and regular maintenance schedules are in place and followed
- Maintaining and troubleshooting secure computer environments
- In partnership with IST, understand the infrastructure upgrades ensuring business continuity
- Provide leadership of technical upgrades and advanced troubleshooting of production issues
- Maintain general knowledge of technical projects across campus to identify opportunities for collaboration
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies

Staff Training and Development
- Provide direction and functional guidance to assigned staff
- Recommend training and professional development to improve staff capabilities
- Participate in employee-manager-oriented professional development where opportunities exist
- Create and deliver documentation and workshops to develop the technical skills of non-reporting staff, as well as system administrators

Monitors hardware usage and budget
- Works with IST regarding appropriate hardware rollover schedule, inventory, documentation and standard desktop. (laptops, phones and printers)
- Has accountability for cost effective use of hardware and remaining within hardware budgets
- Ensures support of all CEE staff including the unique requirements of over 50 staff working offsite and on campus staff moving out of offices during the interview period

Qualifications:

- University undergraduate degree, college diploma, or equivalent combination of experience and education required
- 5 years progressive experience in business systems analysis
- Some experience with departmental and/or enterprise level business analysis
- Proven leadership, interpersonal and communication skills with demonstrated ability to collaborate with functional and technical experts, to develop and present business cases, to implement systems and to influence change
- Proven project management experience
- Proficient level of knowledge of project management skills
- Demonstrated relationship management, customer service, creative problem solving, organization & planning, communication, and teamwork skills
- Is a conceptual thinker understands strategic direction, researches relevant opportunities, assesses risk and analyzes and synthesizes business and process information
- Works independently and in teams with a strong work ethic and a focus on positive results
- Strong knowledge of desktop computing and business system administration
- Proficient knowledge of systems analysis and design concepts, business analysis, and process design concepts
- Proficient knowledge of PowerShell and Microsoft Graph API
- Solid understanding of co-op core employment process and WaterlooWorks an asset
- After hours support expected during evening/weekend in support of core processes

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