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Victim/witness Services Worker

2 hours ago

London, Canada Ministry of the Attorney General Full time

**Victim/Witness Services Worker**:
**Job ID**:

- 231069

**Posting status**:

- Open

**Organization**:

- Ministry of the Attorney General

**Division**:

- Victims and Vulnerable Persons Division

**City**:

- London

**Position(s) language**:

- English

**Job term**:

- 1 Permanent

**Job code**:

- 03521 - Executive Officer 1 B/U

**Salary**:

- $1,265.80 - $1,554.23 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Help people navigate the most difficult times of their lives**: Bring your empathetic communication skills and understanding of complex case management, needs assessment, emotional support and client advocacy to a dedicated team as we support victims and witnesses of crimes while they participate in the criminal court process.

**About the job**: As a team member with the London Victim/Witness Assistance Program (VWAP) office, you can expect the typical day to include responsibilities such as:

- Informing clients about their case, victims' rights, and what they can expect during the criminal court process
- Educating and helping victims and witnesses understand their role in the criminal justice system
- Providing emotional support and crisis intervention to vulnerable clients through a trauma-informed and victim-centered lens, including assessing risks and needs
- Maintaining relationships with criminal justice partners and community agencies to advocate on behalf of your clients and refer clients for services like counselling and safety planning
- Documenting throughout the case management process to create timely and accurate case notes
- Participating in projects to review and improve services, committees to collaborate and build relationships, and public education activities to promote the program

Read about the Victim/Witness Assistance Program and how the program helps victims and witnesses of crime.

**What you bring to the team**:
**Technical Knowledge**:

- You have the ability to support marginalized and vulnerable clients who are victims or witnesses of crimes, including but not limited to intimate partner violence, sexual assault, child abuse, and homicide
- You have crisis response and intervention skills to help clients in need

**Judgement and Problem Solving Skills**:

- You can identify risks to clients, develop case plans, make appropriate referrals and communicate to justice partners
- You can address complex client needs based on information provided
- You can recommend new services or service improvements and foster co-operation when implementing changes
- You can collaborate with your team members and manager on complicated and contentious issues

**Communication, Interpersonal and Teamwork Skills**:

- You can support clients from diverse communities and be sensitive to their needs
- You can network with community agencies and work together with criminal justice partners
- You can write reports and case file summaries
- You can help develop and deliver training programs and public education sessions
- You can contribute to an inclusive environment for your team members and clients

**Case Management, Organizational and Planning Skills**:

- You can manage a large caseload of files with little supervision
- You can prioritize work in an environment with challenging and urgent deadlines

**Computer Skills**:

- You can use a variety of MS Office software for communication, reports, and presentations
- You can work with database systems to access and maintain case and client records

**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**What we offer**: We are a supportive and compassionate team who play a crucial role in navigating people through some of the most difficult experiences of their lives. We offer a comprehensive training program to ensure that all Victim/Witness Services Workers have the skills needed to support both their clients and themselves.

We know the work can be demanding emotionally and are committed to the wellness of our employees. This includes