Call Center Management

1 week ago


Montréal, Canada Ad Hoc Research Full time

**SUPERVISOR - TEAM LEAD - MANAGER**:
**WHAT’S IN IT FOR YOU**:

- A flexible hybrid schedule (includes evenings and weekends)
- A central office location (parking available and close to subway station)
- A competitive salary
- A collusive, supportive and friendly team
- A professional, open and collaborative environment
- An amazing opportunity to develop management skills

**WHAT YOU WILL DO WITH US**:

- Monitor and supervise a team of interviewers
- Hire and train interviewers
- Manage the call center as well as other aspects the phone interviews
- Partner up with the research team

**PROFILE REQUIRED**:

- You are bilingual (French-English)
- You like flexible working hours (including evenings and weekends)
- You are an enthusiastic team worker
- You are professional, independent and a self-starter
- You have basic knowledge of _Microsoft Word_ and _Excel_
- You can handle high stress situations when needed
- You have strong people management skills
- A plus: you have experience in the phone survey industry
- A plus: you have knowledge of _Voxco_ (software)



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