Call Center Agent

4 days ago

Montréal, Canada CTConsultants Full time

**CTC007113 - Call Center Agent**:
**Secteur industriel: Communications**:
**Type d'emploi: Contract**:
**Durée: Six months**:
**Mode de travail: Mixed**:
**Description**:
IMPORTANT

Allowed locations? Montreal

Bilingual required? Yes

Is remote work available? Hybrid (Tuesday to Saturday 9am-5pm EST)

What are the top three functions of this role? (Top duties the contractor will be accountable for) Call Centre agent, Emergency Incident management and Trouble shooting physical Security issues

Which qualifications are essential, if any, for the role? NA

Any testing in the interviews? Possibly to test the English writing

Any potential to hire full time? Yes, there is always a potential to hire someone full time on the team

DESCRIPTION:
The Corporate Security & Resiliency team is mandated with establishing, implementing, administering and enforcing client's security policies.

TASKS / RESPONSIBILITIES:

- Work as the single point of contact for company related incidents and emergencies (NOT IT)
- Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
- Manage and monitor the company’s physical security systems
- Offer services and support on behalf of other Corporate Security teams outside of regular business hours
- Offer a valued service to our clients

ESSENTIAL ABILITIES AND SKILLS:

- The ability to serve our clients in a bilingual environment
- Good communication skills, both verbal and written
- The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (every saturday)
- Great motivation and strong team spirit
- The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
- Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
- High level of moral responsibility in terms of professionalism and integrity towards the business
- Excellent general knowledge of information technology systems and ability to work in a highly technological environment

PREFERRED ABILITIES AND SKILLS:

- Past experience within an emergency management, physical security, telecommunication or access control environment.
- A good understanding of telecommunication networks and other general company functions.
- Post secondary diploma in emergency management, security services or telecommunications

**Etes-vous sûr?**:

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