Call Center Representative

4 days ago

Montréal, Canada Cosmetic Physician Partners Full time

Cosmetic Physician Partners is building a premier network of physician-led aesthetic clinics throughout the United States.

We are seeking a Call Center Representative/Appointment Setter to make outbound calls to current and prospective clients assisting in rebooking and scheduling appointments for our clinics across the country.

Schedule: Full-time, Hybrid

**Responsibilities**
- Manage outbound calls to rebook current patients for new appointments
- Call leads who signed up online and get them to book
- Identify customers’ needs, clarify information, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in CRM
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.**

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