Customer Service

6 days ago

Burlington, Canada Crayford Technologies Inc Full time

**Order Management**
- Receive and process customer purchase orders.
- Confirm order details (pricing, availability, delivery time).
- Coordinate with production, shipping, and logistics to meet customer deadlines.
- Update customers regularly on order status and any delays or changes.

**Customer Communication & Support**
- Handle complaints, returns, or warranty issues professionally.
- Build and maintain positive customer relationships.
- Maintain records of customer interactions, transactions, and feedback.

**Documentation & Reporting**
- Prepare quotes, sales orders, delivery notes, and invoices.
- Maintain accurate customer records in the CRM or ERP system.
- Generate regular sales or order reports for management.

**Cross-functional Coordination**
- Liaise with production, quality control, warehouse, and logistics teams.
- Escalate production or delivery issues as needed.
- Assist the sales team with customer data, order status, and follow-ups.

**Customer Feedback & Continuous Improvement**
- Gather and document customer feedback for internal improvement.
- Suggest improvements in customer service processes or policies.

**Administrative Oversight**
- Oversee daily office operations, including supplies, equipment, and utilities.
- Maintain office filing systems (physical and digital).
- Ensure smooth functioning of office equipment and coordinate repairs.

**Scheduling & Coordination**
- Manage calendars, appointments, and internal meeting scheduling.
- Coordinate logistics for staff or client meetings and company events.

**Staff Support**
- Act as a liaison between management and staff on administrative matters.
- Support onboarding of new employees (office orientation, workspace setup).
- Maintain attendance records and assist HR with timesheets or leave tracking.

**Basic Accounting Support**
- Assist with invoicing, petty cash handling, or expense reporting.
- Liaise with accounting or finance departments for payment tracking.

**Compliance & Cleanliness**
- Ensure the office complies with safety and regulatory requirements.
- Oversee cleaning schedules and office upkeep.

**Qualifications**:

- Experience in a production, logistics, or administrative support role within a manufacturing or industrial environment.
- Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and accuracy.
- Familiarity with safety regulations and procedures.
- QuickBooks Experience a Plus

Pay: $18.00-$20.00 per hour

Work Location: In person

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