Customer Service Representative

1 week ago

Burlington, Canada Hunter Amenities International Full time

Hunter Amenities is one of the world’s largest manufacturers of Guest Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service.

Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.

**The Opportunity**:
We’re looking for an enthusiastic Customer Service Representative to join our Customer Service team.
Customer Service provides quality customer service for major hotel chains and other customers, particularly in the areas of tracing shipments, special requests, concerns and order processing, with the result being customer satisfaction.

**Key Duties & Responsibilities**:

- Responds promptly to customer inquiries
- Communicates with customers through various channels
- Knows our products inside and out to answer questions
- Keeps records of customer interactions, transactions, comments and complaints
- Acknowledges and resolves all customer complaints and/or concerns to the satisfaction of the customer and Hunter Amenities
- Ensures customer complaint is handled fairly and expeditiously
- Pays attention to handling issues without incurring unnecessary costs
- Circulates customer complaint internally and ensures issue has been handled by all departments involved
- Maintains a filing system for customer’s original purchase orders, special notes, tax certificates, back-up documentation so it is easily accessible to all Hunter employees
- Provides feedback on the efficiency of the customer service process
- Ensures customer satisfaction and provide professional customer support

**Qualifications & Experience**:

- Highschool education
- 3-5 years in a customer service role
- Strong interpersonal and communication skills
- Organizational and problem-solving skills
- Ability to stay calm when customer issues escalate
- Comfortable using computers including Microsoft Office programs

**We offer**:

- A competitive compensation package.
- An excellent company-paid benefit package including health, dental, life, a matching group RRSP, skills development, and training reimbursement.
- The opportunity to be part of a fast-growing, dynamic, and successful global team. We believe in our people and our people believe in Hunter.

**A Little Bit More About Us**:
Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients.

Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law.

Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-800-668-1483.

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