Customer Service Representative

6 days ago

Burlington, Ontario, Canada Vitonia Full time US$30,000 - US$40,000 per year

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be essential in ensuring customer satisfaction. If you have a passion for helping others and possess strong interpersonal skills, we encourage you to apply.

Our team specializes in building meaningful connections with customers while providing hands-on training and rapid career growth for our people. At Vitonia, we believe in a performance-driven culture where ambition is rewarded, and leadership is developed from within.

Responsibilities

  • Provide accurate information regarding products and services to assist customers effectively.
  • Upsell products and services when appropriate to enhance customer experience.
  • Perform entry tasks accurately while documenting customer interactions in our system.
  • Analyze customer feedback and provide insights to improve service quality.
  • Collaborate with team members to resolve complex issues and ensure customer satisfaction.
  • Maintain knowledge of company policies, procedures, and product offerings.

Qualifications

  • Previous experience in customer service or sales is preferred but not required.
  • Strong communication skills are essential for this role.
  • Proficiency in data entry with attention to detail is necessary.
  • Ability to analyze information and provide solutions based on customer needs.
  • Must be able to communicate fluently in English; additional language skills are advantageous.
  • A positive attitude and willingness to learn are key attributes for success in this position.

Join us as we strive to deliver outstanding service while fostering a supportive work environment

Job Type: Full-time

Pay: $3,000.00-$4,000.00 per month

Work Location: In person

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