Internal Sales Support

Do you like to collaborate with regional representatives and distributors on short and medium-term projects?

Are you excited to answer technical questions and guide customers in their choices?

Are you passionate about the manufacturing and construction sector?

This position is for you

**JOB SUMMARY**

Reporting to the Assistant Director of Metaltech Customer Service, the Internal Sales Support Representative for Guardrail Systems and Smart Stairs is responsible for processing requests for quotes and orders in an industrial and construction context. He or she analyzes customer needs from simple plans, performs basic calculations based on roof areas and required models, and proposes solutions adapted to medium-term projects. He or she provides professional, pressure-free service while working closely with regional representatives, distributors and the engineering department to address technical challenges and promote product innovations.

**We offer**:

- Available work schedules from Monday to Friday: 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m.
- Possibility to finish earlier on Friday.
- In-house technical training so you can master the job and get to know our products.
- A welcoming and supportive team that will support you in your new position.
- A well-established company with an excellent reputation.
- A Family culture: feel like part of our family.
- A Modern, collaborative work environment.
- A Growing company.
- A Complete group insurance program, including telemedicine.
- Corporate and team events.
- A Wellness program.
- Free on-site parking, electric charging stations available.
- Pension program with employer contribution.
- And more

**RESPONSABILITIES**
- Provide information to customers, distributors and installers about Metaltech guardrail systems and Smart Stairs.
- Listen to customers' needs and support them in their projects.
- Complete quotes and enter orders into the system.
- Read and interpret simple plans to propose appropriate solutions.
- Perform basic calculations based on required areas and models.
- Work closely with regional representatives, engineering, logistics and production.
- Support regional representatives in their commercial and technical efforts.
- Perform any other related duties as requested by the immediate supervisor.

**REQUIREMENTS, QUALITIES AND SKILLS REQUIRED**:

- Minimum of three years of experience in customer service or office work.
- Vocational diploma (DEP) or college diploma (DEC) in a field related to administration or customer service. Any combination of education and relevant experience will be considered.
- Ability to perform basic calculations related to bids and surface areas.
- Ability to read and interpret simple plans (an asset).
- Fluency in French and English, both spoken and written, to deal with customers throughout North America.
- Great adaptability and ease in interacting with various stakeholders (contractors, installers, engineers, general contractors, etc.).
- Organizational skills and thoroughness in project follow-up.
- Ability to manage multiple files simultaneously in a dynamic environment.
- Team player and ability to collaborate with different departments.
- Proficiency in office software, particularly Outlook, and basic knowledge of Excel.

**The manager and the team**

The manager is available, organized and focused on finding concrete solutions. She is open-minded and appreciates when she is offered new ideas.

The team, which has been in place for several years, is welcoming, collaborative and a pleasure to work with. People are happy here. We look forward to welcoming a new member to our growing, winning team.

**Our mission as the Metaltech customer service team is to**:

- To create the best possible customer experience.
- To communicate positively with respect by listening carefully to the requests and needs of our customers.
- To communicate best practices and guide our customers towards safe access solutions.
- To answer technical questions and effectively resolve difficult situations.
- To support our customers post-sale to provide a continuum of service, to build loyalty and frow our trusted brand.
- Our core corporate values must guide all our interactions.

**About Metaltech-Omega**

METALTECH-OMEGA is a privately-owned Canadian company with two distinct brands, covering two different markets but united by the same components: steel products and the design of new models that elevate these markets to a higher level.

**At METALTECH, we develop, manufacture, and sell a wide range of safe, reliable, and innovative products, such as scaffolding, construction site fencing and telescopic ladders. Our products can be found in hardware stores, industrial networks, and rental centers.**

At OMEGA II, we manufacture fences with a unique product on the market, welded mesh panels. We are also the pioneer of welded-wire ornamental fencing systems and the pioneer of custom projects in North America.
- The masculine gender is used