Internal Sales Support Representative

Collaborating with manufacturing representatives or landscape architects on long-term projects motivates you.

You are looking for new challenges.

This position should be of interest to you.

**JOB SUMMARY**

Reporting to the Director of Sales Operations Excellence and Client Care - Canada & USA, the Internal Sales Support Representative is responsible for providing quotes, guiding our customers as well as providing general and technical information on our fencing systems and innovations. He works closely with our manufacturing representatives and engineering department to develop the right solution for each project.

**WE OFFER**:

- An 8am to 5pm Monday to Friday Schedule, with possibility of 8am to 3pm on Fridays
- Are fences new to you and pique your curiosity? No worries, we offer in-house technical training on our products.
- A welcoming and supportive team that will support you in your new position.
- A well-established company with an excellent reputation.
- A Family culture: feel like part of our family.
- A Modern, collaborative work environment.
- A Growing company.
- A Complete group insurance program, including telemedicine.
- Corporate and team events.
- A Wellness program.
- Free on-site parking, electric charging stations available.
- Pension program with employer contribution.

**RESPONSABILITIES**
- To inform our Omega II customers: architects, landscape architects, general contractors and installers about our Omega II fencing systems.
- To listen to customers’ needs and guide them in their projects.
- To prepare quotations and enter orders.
- To read blueprints.
- To work closely with manufacturing representatives, our engineering, logistics and production teams.
- To Support Omega II manufacturing representatives.
- Any other related tasks as determined by superior.

**REQUIREMENTS, QUALITIES AND SKILLS REQUIRED**
- A minimum of three years' experience in office work or customer service.
- Education: Diploma of Vocational Studies or Diploma of College Studies.
- Affinity for numbers and ability to do basic calculations.
- Adaptability / ability to interact with different work groups (general contactor, installer, engineer, landscape architect...).
- Spoken and written languages: French and English advanced level.
- Organizational skills.
- Ability to manage multiple projects simultaneously.
- Team spirit, collaboration.
- Thoroughness.
- Proficiency in office tools such as Outlook and basic knowledge of Excel.
- Ability to read simple plans (asset).

**The Manager and the Team**:
The manager is available, organized and focused on finding concrete solutions. She is open-minded and appreciates new ideas.

The team, which has been in place for several years, is welcoming, collaborative and a pleasure to work with. People are happy here. We look forward to welcoming a new member to our growing, winning team.

**Our Team mission at Omega’s Customer service is**:

- To create the best possible customer experience.
- To communicate positively and respectfully by listening carefully to our customers' requests and needs.
- To keep learning and thinking outside the box to guide our customers towards a successful project.
- To answer technical questions and effectively resolve difficult situations.
- To support our customers after project completion to provide a continuum of service, to build loyalty and grow our trusted brand.
- Our core corporate values must guide all our interactions.

**About Metaltech-Omega**

METALTECH-OMEGA is a privately-owned Canadian company with two distinct brands, covering two different markets but united by the same components: steel products and the design of new models that elevate these markets to a higher level.

At METALTECH, we develop, manufacture, and sell a wide range of safe, reliable, and innovative products, such as scaffolding, construction site fencing and telescopic ladders. Our products can be found in hardware stores, industrial networks, and rental centers.

**At OMEGA II, we manufacture fences with a unique product on the market, welded mesh panels. We are also the pioneer of welded-wire ornamental fencing systems and the pioneer of custom projects in North America.**
- The masculine gender is used without discrimination and only for the purpose of simplifying the text. _
- Only selected applicants will be contacted._

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Laval, QC H7L 3N6: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)
- English (required)

Work Location: In person