Sales Support Specialist

4 days ago

Laval, Canada Monarch Specialties Inc. Full time

MONARCH SPECIALTIES is a leader in the Furniture and Home Décor market. We are focused on developing innovative and exciting products.

We have invested in the latest technology which has allowed us to grow as a company and develop the most efficient systems to keep over 1,500 products In-Stock, in our 275,000 square foot 'state of the art' Facility and Distribution Centre.

OUR BUSINESS is Product and Value driven, we are always focused on developing innovative products which are fashion-forward and deliver excitement to our Distribution Partners and the Consumer. We clearly understand the importance of communicating our message, updating our products, catalogs and pricing thereby giving our customers the very best printed, digital and web-based tools to market all of Monarch’s products.

Monarch Specialties maintains fully staffed offices worldwide. Our overseas employee’s, work with our network of overseas partners to guarantee product quality and a continuous flow of inventory. This layer of control ensures that the product that is shipped meets the expectations of all our customers.

DESCRIPTION

We are looking for an experienced Sales Support Specialist to join our team. You will provide support to sales managers and respond to customer and prospect queries.

**Responsibilities**:

- Collaborate with the sales team to foster and maintain strong, long-lasting customer relationships.
- Provide strategic support to sales managers across e-commerce, direct import, and retail business channels, ensuring operational excellence.
- Oversee the end-to-end account opening process, coordinating with internal teams to streamline and expedite activities.
- Conduct monthly margin analyses and implement necessary cost adjustments to maintain profitability.
- Manage and maintain a product catalog of over 1700 SKUs, ensuring accurate representation across prominent e-commerce platforms.
- Serve as a key point of contact for customer-related issues, effectively communicating updates to the VP of Sales, Sales Managers, and Sales Representatives to ensure alignment and transparency.
- Prepare high-quality support materials for sales presentations and meetings to drive impactful discussions.
- Perform market research, competitive retail analysis, and regular SKU audits on partner sites to optimize product representation and ensure accurate content.
- Monitor and analyze customer sales data to support forecasting, trend analysis, presentations, accruals, rebates, and internal reporting.
- Collaborate with internal teams and customer stakeholders to resolve issues related to pricing, terms, deductions, product availability, shipment delays, and other operational challenges.
- **Experience**: 3-5 years of proven experience as a Sales Support Specialist or Sales Support Associate, with a strong track record of success.
- **E-commerce Expertise**: Prior experience working with major retailers in an e-commerce setting is highly desirable, particularly experience managing customer portals.

Pay: From $60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Sales support: 3 years (required)

Work Location: In person

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