Account Coordinator

3 days ago

North York, Canada 365 iT SOLUTIONS Full time

**Who Is 365 iT SOLUTIONS?**

Located in Toronto, 365 iT Solutions is a full-service IT solutions provider with 19 years of experience serving clients in a wide array of industries.

Our tech support team delivers industry leading Toronto leading IT consulting including Managed IT Services, Managed Security Services, IT Support Services, IT Outsourcing Services, Tech Support Services, Cloud Services, Business continuity and disaster recovery (BCDR), Cyber Security Training and Dark Web Monitoring.

**Who Are We Looking for at 365 iT SOLUTIONS?**

Currently with 100+ clients and a staff of approximately 22 employees, 365 iT Solutions is looking for a high-energy, hands-on **Account Coordinator.**

In this farmer role, you will be supporting our existing sales team and managing your assigned list of accounts. Acting with both speed and tact, you ensure clients objectives and goals are met within timelines and communicate with internal teams and managers when a challenge arises. Through learning 365iT’s client base, products, services, and offerings, you embody our core values by ensuring client needs are not only met but exceeded.

**What Are the Responsibilities?**
- Handles sales, editorial, and advertising accounts
- Perform consistently all functions related to processing quotes, project escalations, client requests and inquiries, and place orders for new hardware from vendors/distributors.
- Monitor sales board ticketing system to ensure timely responses to client’s requests.
- Maintain open opportunities and quotes for clients and ensure follow up is completed in compliance with SLA’s
- Ensure consistent follow up on quotes, determine if or when quotes can be won or closed out or when a decision date needs to be altered to support forecast compliance.
- Actively seeks opportunities to collaborate and support other departments with initiatives that will improve client experience.
- Performs administrative support to the sales, projects and service team as required to support customer accounts.

**Who You Are**
- Friendly and approachable demeanor even in challenging situations
- Effective at building relationships with internal stakeholders and clients
- Self-motivated, enthusiastic individual who can work well in a fast-paced, open environment
- Have good organizational skills and strong attention to detail
- Ability to multi-task and handle simultaneous requests.

**What we Offer**

We only use the best enterprise-class technology to proactively manage our client sites. No freeware or consumer grade products are used. We use Enterprise class remote monitoring and management (RMM) and services automation (PSA) tools to proactively manage our client environments 24/7/365 with international offices.

Important Note: Must pass a Criminal Background Check and must have a valid Ontario Driver’s License including full access to a reliable vehicle prior to employment.

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Inside sales: 3 years (preferred)
- MSP: 2 years (preferred)

Work Location: Hybrid remote in North York, ON M3K 2A3

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