Service Coordinator/ Administrator
7 days ago
**Position Overview**
We are currently seeking a highly organized and detail-oriented **Service Coordinator / Administrator** to join our team. This individual will play a key role in ensuring the smooth operation of daily service activities, supporting field technicians, managing work orders, and maintaining strong communication with customers and vendors.
**Key Responsibilities**
- Coordinate and schedule HVAC service calls, preventive maintenance visits, and emergency repairs
- Dispatch and support field technicians with job details, documentation, and materials
- Manage and maintain accurate service records, work orders, and reports using service management software
- Act as the main point of contact for customer inquiries, follow-ups, and status updates
- Assist with invoicing, quotes, and contract administration
- Support company compliance with safety policies and maintenance documentation
- Provide general administrative support to the office and service team
**Qualifications**
- 2+ years of experience in a similar coordinator or administrative role (HVAC, construction, or service industry experience preferred)
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication skills—both written and verbal
- Proficiency with MS Office (Outlook, Excel, Word); experience with Quickbooks is an asset
- Ability to work independently and collaboratively with technicians and management
- High attention to detail and commitment to customer service
Pay: $45,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Work Location: In person
Expected start date: 2025-08-25
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